Sales Manager - Audio Visual, Event Technology

Jobvite, Inc.; Burlingame, Northern (CA, KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Incentives

Paid time off

401k match

Health insurance

Job summary

Pinnacle Live is seeking a results-driven Sales Manager to lead venue sales efforts for assigned hotel partners. You will generate SOWs and contracts, move leads through the funnel, and coordinate with the In-Venue Sales team to deliver top-tier AV solutions.

You will act as a sales subject matter expert, build strong relationships with hotel teams, and leverage our process to quote, price, and negotiate opportunities while maintaining exceptional customer experiences.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Minimum of two (2) years in a customer service facing role; prior sales experience in hospitality preferred.
• Proficiency in CRM platforms; ability to generate high-quality insights into sales activity and progress.
• Production and staging experience preferred.
• Scenic and décor experience preferred.
• Rigging, electrical, and exhibit experience preferred.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts for venue leads.
• Utilize the company’s sales process including prequalification, quotes, contract confirmations, pricing and negotiations.
• Develop deep knowledge of Pinnacle Live’s products and offerings; demonstrate enthusiasm for learning new technologies.
• Provide hotel leads with layouts, renderings and visuals, product suggestions, etc.
• Enter client information into CRM and drive an individual sales strategy with funnel and activity reporting.
• Collaborate with In-Venue Sales team and National Director of Venue Sales.

Skills

Excellent communication

Project management

Problem solving

Customer service mindset

Time management

Business writing

Education

Bachelor's degree in business or related field

Tools

CRM platforms

Production and staging tools

Scenic and décor experience

Rigging/electrical/exhibit experience

Job description

Sales Manager

$80,000 - $85,000 + incentives

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.

Job Summary

The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all Scope of Work (SOW) and Contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Company's proprietary sales process, focusing on connection, prequalification, solutions, and more.

Essential Functions

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company's proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
• Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention and debrief meetings.
• Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned

Education & Experience

• Bachelor's degree in business or related field or equivalent experience
• Minimum of two (2) year of experience in a customer service facing role; prior sales experience in the hospitality industry preferred
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Décor experience is preferred
• Rigging, Electrical, and Exhibit experience is preferred

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledge, empowers, and celebrate the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.