Senior Sales Engineer Specialist

MasterCard; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401k with company match

Paid time off

Tuition reimbursement

Job summary

Mastercard Identity seeks a Senior Sales Engineer Specialist in North America to translate complex data science and API capabilities into customer value. You will partner with sales, product, and technical teams to demonstrate solutions and drive proofs of value.

You will lead discovery, articulate technical benefits, and build trusted advisor relationships with executives and engineers while contributing to product feedback and customer enablement. Travel up to 25% is expected.

Qualifications

• Proven experience as a Sales Engineer.
• Experience leading discovery to qualify customer needs and determine viable solutions of value.
• Solid understanding of data science concepts and machine learning models.
• Solid understanding of API-delivered services and web architecture.
• Experience with Python programming and SQL.
• Excellent presentation and interpersonal skills with ability to work with leadership, product, data science, engineers, and marketing teams.
• Fluent in English.

Responsibilities

• Collaborate with Sales to win deals and drive deals to closure in North America.
• Ensure an exceptional pre-sales experience for prospects.
• Be the subject matter expert for Mastercard Identity products and solutions.
• Demonstrate technical capabilities and underlying architecture to customers.
• Explain data features and probability-based decisioning and its business value.
• Produce customer-facing and internal documentation and guidance.
• Build trusted relationships and act as a strategic advisor to customers.

Skills

Sales Engineer

Discovery

Data Science

API & Web

Python

SQL

Communication

Stakeholder Mgmt

English Fluent

Tools

Python

SQL

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Sales Engineer Specialist

Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Overview:

Mastercard Identity is the global standard in identity verification and behavioral assessment, providing businesses worldwide the ability to link any digital transaction to a human or entity behind it. Our solutions use complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our models to deliver industry‑leading fraudulent activity detection and risk assessment solutions. As a Sales Engineer on the Mastercard Identity team, you will have a diverse set of responsibilities supporting Sales using technical know‑how and product expertise to grow a best‑in‑class product suite in the identity solutions industry. The role is focused on ensuring prospects understand our solutions from a technical perspective with the aim of deriving the best possible value from our ecosystem, which is built on machine learning and a foundation of data science and financial services. As the product expert, you will collaborate with Sales to understand prospect pain points, workflows, goals, and risks to determine product fit. You advise prospects on how to best leverage our data in their systems, set up proof of value tests, provide training, represent Mastercard Identity in the market and at customer engagements, attend conferences, and liaise with our Product team to share customer feedback to improve our products.

In this role, you will:

• Work with our Sales team to win deals and drive sales to completion in the North America market
• Ensure an exceptional experience throughout the pre‑sale process
• Be the subject matter expert in the Mastercard Identity suite of products and solutions
• Use your technical skills to show a strong understanding of the underlying technologies, data processing, and web architecture
• Use your data science knowledge to explain data features and probability‑based decisioning to provide the most value to customers, and how to make it actionable for their specific use case
• Use your business skills to understand business needs and position Mastercard Identity products to design solutions using them
• Use your soft skills to build strong relationships with prospects and customers
• Use your writing skills to create documentation for prospects, customers, and for internal use
• Be the trusted advisor, instilling trust to enable customers to rely on you for sound advice and strategic guidance, and to inform their decision‑making process
• Drive success through proof of value product tests
• Provide training to enable a solid understanding of the offering and ensure a smooth onboarding experience
• Liaise with the Product team to bring customer‑facing perspectives and customer feedback, and to contribute insights for the product roadmap
• Attend and present at conferences and webinars, and support the creation of documentation including best practices, industry knowledge, the competitive landscape, and the direction of trends

Travel requirements are limited but could be up to 25%

All About You:

• Proven experience as a Sales Engineer
• Experience in leading discovery to qualify customer needs and determine viable solutions of value
• Posses a solid understanding of data science concepts and machine learning models
• Posses a solid understanding of API‑delivered services and web architecture
• Experience with Python programming and SQL
• Excellent presentation and interpersonal skills with demonstrated ability to work with business leadership, product managers, data scientists, engineers, and marketers alike
• Proven ability to establish credibility with technical leaders in customer organizations
• Posses business acumen to understand customer business drivers, risks and benefits, and value of our solutions
• Posses analytical skills to build solutions that integrate within a customer workflow specification
• Excellent verbal and written communication skills with an ability to convey technical concepts to nontechnical stakeholders
• Posses excellent problem-solving skills in complex environments
• Are fluent in English
• Background in fraud and the payments industry is preferred

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best‑in‑class company match
• deferred compensation for eligible roles
• fitness reimbursement or on‑site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• and on‑site fitness facilities in some locations

Pay Ranges Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.