Senior Sales Engineer
Haworth
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Benefits offered by this job
Job summary
Haworth, headquartered in Holland, MI, seeks a Senior Sales Engineer to drive innovative workspace solutions and customer success in a fast-paced design environment.
You will serve as a technical bridge between customers and Haworth teams, applying deep product knowledge, leading installations, and resolving issues with Remedyforce and quality systems to ensure stellar performance and compliance.
Qualifications
- Bachelor's Degree in Engineering with emphasis in electrical, chemical and/or mechanical systems or similar field of study.
- Associate's Degree + 2 years related experience OR 4 years related experience if no post-secondary education.
- 5+ years of experience with a Bachelor's degree, or 3+ years with a Master's degree, in engineering, process engineering, or a technical product application environment.
- Ability to travel up to 10% of the time.
- Applicants must be able to work in Holland, MI without relocation assistance.
- Applicants must possess an unrestricted right to work in the US to be eligible for this position.
Responsibilities
- Lead and manage complex quality improvement projects, utilizing Lean Six Sigma and other methodologies.
- Develop and implement quality management systems (QMS) to ensure compliance with ISO and other relevant standards.
- Conduct thorough root cause analysis to identify the underlying causes of quality issues.
- Develop and implement supplier quality programs to ensure the quality of incoming materials and components.
- Serve as a subject matter expert, providing guidance and support to other departments on quality-related matters.
- Stay informed about industry trends, best practices, and emerging technologies in quality management.
Skills
Education
Tools
Job description
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture - we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.
We're looking for visionaries like you to help write the next chapter of our story.
Discover more here!
This role serves as the subject matter expert for Haworth furniture assemblies, with extensive knowledge of furniture and surface material compliance requirements. Responsible for resolving customer and installation issues through Remedyforce, including troubleshooting and parts identification. Independently develops and implements quality assurance plans for complex products and systems to ensure performance and compliance. Leads root cause analysis, resolves quality concerns, and drives continuous improvement initiatives.
- Lead and manage complex quality improvement projects, utilizing Lean Six Sigma and other methodologies.
- Develop and implement quality management systems (QMS) to ensure compliance with ISO and other relevant standards.
- Conduct thorough root cause analysis to identify the underlying causes of quality issues.
- Develop and implement supplier quality programs to ensure the quality of incoming materials and components.
- Serve as a subject matter expert, providing guidance and support to other departments on quality-related matters.
- Stay informed about industry trends, best practices, and emerging technologies in quality management.
- Must be able to perform all essential job functions with/without accommodation.
- Uses office automation, communication, software, and tools used in Haworth office environment.
- Performs other duties within scope as assigned.
- Education: Bachelor's Degree in Engineering, with emphasis in electrical, chemical and/or mechanical systems or similar field of study
- Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
- Work Experience: 5+ years of experience with a Bachelor's degree, or 3+ years with a Master's degree, in engineering, process engineering, or a technical product application environment
- Ability to travel up to 10% of the time
- Applicants must be able to work in Holland, MI without relocation assistance
- Applicants must possess an unrestricted right to work in the US to be eligible for this position
For candidates with military experience see military equivalency at www.mynextmove.org/vets/find/military
- Strong written and verbal communication skills
- Experience working with Haworth products and systems
- Customer facing experience in a technical or product support environment
- Technical writing and documentation experience
- Experience within the furniture manufacturing or furniture industry
- Knowledge of industry compliance standards, including BIFMA, E84, Prop 65, and GREENGUARD
- Demonstrated mechanical aptitude and problem solving skills
Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the- art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.
We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.
- 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
- Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
- 401k Match: Contribute 6% of your annual salary, and Haworth will match up to 7%.
- Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
- On-Site Gym: Well-equipped gym, open 24/7.
- Annual Bonus Programs
- Tuition Reimbursement
- Volunteer Time Off
- Parental Leave
- Pet Insurance
- Zero Waste to Landfill
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