Senior Sales Engineer

MadCap Software, Inc.; Denver (CO); Remote; USD 220,000 - 250,000; Full time

Job summary

Join a forward-thinking company as a Senior Sales Engineer, where you'll play a vital role in driving technical sales and guiding prospects through tailored demonstrations. This position offers the chance to work alongside a dynamic team, collaborating with various departments to align technology with customer needs. With a competitive salary and comprehensive benefits, including 100% employer-paid medical coverage and a flexible PTO policy, this role is perfect for those eager to grow their expertise in a supportive environment. Embrace the opportunity to make a significant impact in a thriving industry!

Benefits

100% Employer Paid Medical Insurance

Dental and Vision Insurance

401(k) Employer Match

Flexible PTO Policy

12 Company Paid Holidays

Short & Long Term Disability Insurance

Life Insurance

Qualifications

• 5+ years in enterprise SaaS presales or solution engineering roles.
• Familiarity with structured content, XML, and DITA standards.

Responsibilities

• Partner with Account Executives in the technical sales process.
• Deliver customized product demonstrations and drive RFP responses.
• Mentor junior team members and represent the company at events.

Skills

Enterprise SaaS presales experience

Structured content

XML

DITA standards

Communication skills

Customer engagement

Adaptability

Tools

IXIASOFT CCMS

Oxygen XML editor

Job description

At MadCap Software, we’re at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software’s solutions to create better content experiences for their customers and employees. Come join our awesome Team!

Propel Your Professional Growth

Every day we refine, iterate, and explore how to make work better for everyone. Join us in creating a better future of work that’s more connected, inclusive and flexible. We offer competitive benefits and compensation plans for our teams in addition to being :

• Connected : We come together — across time zones, regions, offices and screens.
• Inclusive : Our teams reflect the rich diversity of our world, with equitable access to opportunity for everyone.
• Flexible : We believe in the freedom to work when and how you work best, to help us thrive.

Position Summary

We are seeking a seasoned, enterprise-savvy Senior Sales Engineer to join our IXIA CCMS presales team. In this high-impact role, you’ll be the technical face of IXIA CCMS, guiding prospects through value-driven discovery, tailored demonstrations, and solution design. You’ll work alongside account executives to drive complex sales cycles and position MadCap Software as the preferred CCMS platform for structured content.

This role is critical to delivering technical excellence in strategic customer engagements. Your ability to align our platform with customer outcomes will directly influence win rates and revenue growth. This position report to the VP, Solution Architects.

Duties and Responsibilities

• Partner with Account Executives to own the technical sales process from discovery to close
• Lead client discovery and map challenges to IXIA CCMS capabilities with precision
• Deliver compelling, customized product demonstrations (live and virtual)
• Collaborate with Product, Engineering, and Services to align roadmaps and customer goals
• Drive responses to RFPs, RFIs, and technical questionnaires
• Act as the subject matter expert for IXIASOFT CCMS, structured content, and DITA standards
• Represent MadCap Software at industry events, webinars, and strategic accounts
• Mentor junior team members and share best practices across the global presales org
• Performs other related duties as assigned

Desired Skills and Experience

• 5+ years in enterprise SaaS presales or solution engineering roles
• Strong familiarity with structured content, XML, and DITA
• Experience with technical documentation tools or CCMS platforms (IXIASOFT preferred)
• Experience with Oxygen XML editor preferred
• Outstanding communication, active listening, and customer engagement skills
• Proven ability to simplify complexity and align technology to business outcomes
• Grit, adaptability, and hunger to grow your expertise
• Work from home
• Competitive Salary & Annual bonus
• 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage
• Employer Match for 401(k) plan
• Employer paid short & long term disability and life insurance
• Flexible PTO Policy + 12 Company paid holidays a year

Salary Range : $220K - $250K On Target Earning, includes commission pay

In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

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Senior Sales Engineer • Denver, CO, United States