Senior Sales Associate

Michael Kors; Los Angeles (CA); On-site; USD 20,664 - 37,195; Full time

Job summary

Michael Kors is looking for a Key Holder at their Versace Topanga Boutique in Los Angeles. This role involves providing an exceptional client experience, embracing retail excellence, and exceeding sales goals. The ideal candidate will have at least three years of retail experience and strong client relationship skills.

You will support daily operations and lead the team by maintaining high standards. The compensation range for this position is between local minimum wage up to $27.00 USD.

Qualifications

• Minimum of three years of experience in a retail environment.
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high-paced retail environment.

Responsibilities

• Provide exceptional client experience as a Brand Ambassador.
• Maintain client relationships through after-sales service.
• Support the team in generating new client relationships.

Skills

Client relations

Sales experience

Multi-tasking

Job description

GV – Versace Topanga Boutique Key Holder

Reports to: General Manager

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience.
• Embrace and promote the Retail Excellence Program with clients and staff.
• Meet & exceed sales goal targets (daily, monthly, yearly).
• Meet & exceed targets for client data capture.
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV.
• Maintain client relationships through after‑sales service, including thank‑you notes, follow‑up calls, and follow‑through of product repair or maintenance.
• Support the team in generating new client relationships while maintaining existing ones.
• Support the business through maintenance of daily operations such as opening & closing registers, visual maintenance, inventory tasks.
• Set the example of operation excellence by following policies & procedures, while elevating the standards through the proper use of tools & equipment.
• Maintain seamless inventory operations throughout the day.
• Open and close consignments.
• Process returns and exchanges.
• Communicate effectively and build strong partnerships with clients, peers, and management.
• Develop business‑driving initiatives, contests and events.
• Support the sales team through coaching & training techniques.

Qualifications

• Minimum of three years of experience in a retail environment.
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high‑paced retail environment.
• Ability to multi‑task with ease while maintaining a balance of daily responsibilities.
• A powerful and electrifying personality that is entrepreneurial and sales focused.

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: Local Minimum Wage up to 27.00 USD.