SENIOR SALES ASSOCIATE

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Great Lakes (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Day-one benefits

Healthcare coverage

Retirement plans

PTO

Tuition reimbursement

Military family support

PSLF eligibility

Tax-free shopping

Job summary

Ditty Bag in Great Lakes, IL is seeking a senior sales associate to be the face of the brand, assisting customers and highlighting products while guiding fellow associates. You will lead customer engagement, drive sales through cross-selling and upselling, and ensure a knowledgeable, educational approach to service. You will manage POS transactions, maintain store appearance, and train staff while delivering exceptional customer experiences.

Must be a U.S. citizen or have lived in the U.S.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructional documents and communicate with customers, peers and management.
• Ability to multi-task while being attentive to customers and flexible.
• Physical demands include standing for extended periods and lifting up to 50 lbs.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform about events, promotions, STAR card.
• Provide premier customer service.
• Cross-selling and upselling; knowledge of store layout and current promotions.
• Process POS transactions, handle cash, discounts, and gift cards.
• Maintain store appearance and inventory accuracy.
• Provide direction and training to sales associates.

Skills

Interpersonal communication

Customer service

Multitasking

Teamwork

Communication

Job description

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

The Benefits Begin DAY ONE

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE .
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE .
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary

As a senior sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates giving work direction and training. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties And Responsibilities

Customer Service

• Proactively engage and make a connection with customers
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Provide premier customer service
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.

Sales

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.

Inventory

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories .
• Providing guidance on how merchandise should be displayed.

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Supervisory Requirements

• Provide direction work assignments training of sales associates

Qualifications

Product Knowledge

• Moderate level of knowledge of products merchandise
• Provide training documentation to sales associates on product features

Experience

6 months-Retail or relevant work experience required

Communication Skills

Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

Basic math functions such as addition subtraction multiplication and division.

Reasoning Ability

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

General Experience

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Substitution Of Education For Experience

Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.

Primary Location

United States-Illinois-Great Lakes

Organization

Ditty Bag

Schedule

Full-Time (35 + hours)