Senior Sales Associate

BOBST; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) profit sharing

Life Insurance

Pet Insurance

Tuition reimbursement

Career development

Employee discounts

Job summary

Bob’s Discount Furniture in Grand Rapids is seeking a Senior Retail Guest Experience Sales Specialist to guide customers through a personalized shopping journey on the showroom floor. You will embody The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging product knowledge to meet home furnishing needs and support daily store operations.

This service-forward role emphasizes team leadership, flexibility to work evenings and weekends, and a focus on exceptional customer

Qualifications

• Experience in retail customer service.
• Strong communication and listening skills.
• Ability to upsell and meet sales goals.
• Comfort with tablets and CRM tools.

Responsibilities

• Guide customers through a personalized shopping journey.
• Lead and support showroom team development.
• Uphold safety protocols and daily store operations.
• Deliver high-quality service with a customer-first mindset.

Skills

Customer service

Sales

Relationship building

Communication

Team leadership

Problem solving

Tools

CRM

Job description

Job Title

Senior Retail Guest Experience Sales Specialist

Job Overview

As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. This position is based in-store and requires flexible availability, including evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Customer service excellence
• Relationship building and rapport
• Sales engagement and upselling techniques
• Analytical thinking and problem-solving
• Team collaboration and contribution
• Self-leadership and personal accountability
• Effective communication and active listening
• Ability to manage concerns in a service-focused manner

Preferred Competencies & Skills

• Experience in retail customer service
• Commission-based sales experience
• Ability to lead, motivate, and support teammates
• Familiarity with retail operations tools (tablets, CRM, etc.)

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and Voluntary coverage options
• Pet Insurance and Legal/Financial Planning resources
• Tuition Reimbursement and scholarships for team members and dependents
• On-demand learning and professional development
• Employee Discount on Day 1 and additional merchant discounts

Pay

Hourly advance with uncapped commissions. Expected first-year earnings typically range from $45,000 - $65,000 annually.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment
• Track record of achieving personal or team goals
• Must be at least 18 years old to be considered for employment with Bob’s

Physical Demands

• Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
• Ability to stand, walk, bend, and reach for extended periods
• Must be mobile throughout the showroom and able to perform in-store tasks as needed

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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