Senior Sales Associate

Bob's Discount Furniture; Livonia (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) Profit Sharing Plan

Employee Discount from Day 1

Paid Time Off

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge. This in-store role drives sales, ensures customer satisfaction, and mentors peers on the showroom floor.

The position requires availability on evenings, weekends, and holidays, with a focus on delivering a personalized, service-centric experience that aligns with The Bob’s Way.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.

Responsibilities

• Lead showroom floor presence, driving sales and ensuring customer satisfaction.
• Mentor peers and embody Bob’s Way in daily interactions.
• Provide honest, enthusiastic product knowledge and personalized service.

Skills

Customer relationship

Sales driven

Team leadership

Goal setting

Communication

Problem solving

Guest engagement

Floor execution

Job description

Job TitleSenior Retail Guest Experience SpecialistJob OverviewAs a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way.This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.What You’ll Bring to Bob’sAt Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.Key Skills for SuccessTo excel in this role, you will need to demonstrate strengths in the following skill areas:Core Competencies & ExpertiseCustomer relationship building and needs-based sellingTeam collaboration and peer leadershipGoal setting and self-motivationSales performance and product presentationConflict resolution and service recoveryCommunication, listening, and problem-solvingBrand promotion and guest engagementRetail showroom readiness and floor executionPreferred Competencies & SkillsCommission-based sales experiencePrevious customer service or retail backgroundExperience coaching or mentoring peersFamiliarity with service warranties and financing toolsWho We AreAt Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.How We Will Support Your SuccessWe know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.Benefits & PerksNational Medical, Dental, and Vision InsurancePaid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!401(k) Profit Sharing Plan with a generous company matchEmployer-paid Life Insurance and optional add-onsPet Insurance and Financial Wellness SupportTuition Reimbursement and Scholarships for team members and dependentsCareer development through Bob’s Blueprint and Workday LearningEmployee Discount from Day 1 and Hays Perks merchant savingsOur Culture & Core ValuesAt Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!Minimum QualificationsDemonstrated ability to deliver exceptional customer serviceProven ability to drive sales and achieve goals in a retail environmentStrong team orientation and problem-solving mindsetMust be at least 18 years old to be considered for employmentPhysical DemandMust be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassistedAbility to move objects up to 50 lbs. with or without reasonable accommodationRegular movement throughout the store and continuous standing or sitting to perform job functionsDiversity is a Core Value at Bob’sAt Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.Bottom of FormIt is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.