Senior Sales Associate

Bob's Discount Furniture; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401(k) Matching

Life Insurance

Tuition Reimbursement

Employee Discount

Pet Insurance

Professional Development

Job summary

Bob’s Discount Furniture in Indianapolis, IN seeks a Senior Retail Guest Experience Sales Specialist to guide customers through a personalized shopping journey reflecting The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging product knowledge to meet home furnishing needs.

This in-store role requires flexible availability, including evenings, weekends, and holidays, with pay that combines hourly wages and uncapped commissions.

Qualifications

• Customer service excellence is essential.
• Ability to build rapport and relationships with customers.
• Proven sales engagement and upselling skills.
• Strong analytical thinking and problem-solving abilities.
• Team collaboration and contribution are required.
• Self-leadership and personal accountability are valued.
• Effective communication and active listening are necessary.
• Ability to handle concerns in a service-focused manner.

Responsibilities

• Guide customers through a personalized shopping journey in-store.
• Drive sales and contribute to team goals through upselling and service leadership.
• Support team development, safety protocols, and daily store operations.
• Maintain a positive, customer-first showroom presence and uphold Bob’s Way values.

Skills

Customer service

Relationship building

Sales engagement

Upselling techniques

Analytical thinking

Team collaboration

Self-leadership

Effective communication

Tools

Tablets

CRM

Job description

Job TitleSenior Retail Guest Experience Sales SpecialistJob OverviewAs a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations.This position is based in-store and requires flexible availability, including evenings, weekends, and holidays.What You’ll Bring to Bob’sAt Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!Key Skills for SuccessTo excel in this role, you will need to demonstrate strengths in the following skill areas:Core Competencies & ExpertiseCustomer service excellenceRelationship building and rapportSales engagement and upselling techniquesAnalytical thinking and problem-solvingTeam collaboration and contributionSelf-leadership and personal accountabilityEffective communication and active listeningAbility to manage concerns in a service-focused mannerPreferred Competencies & SkillsExperience in retail customer serviceCommission-based sales experienceAbility to lead, motivate, and support teammatesFamiliarity with retail operations tools (tablets, CRM, etc.)Who We AreAt Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.How We Will Support Your SuccessWe know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.Benefits & PerksCompetitive Medical, Dental, and Vision InsurancePaid Vacation, Personal Days, Sick Days, Holidays, and your Birthday401(k) Profit Sharing Plan with a generous company matchEmployer-paid Life Insurance and Voluntary coverage optionsPet Insurance and Legal/Financial Planning resourcesTuition Reimbursement and scholarships for team members and dependentsOn-demand learning and professional developmentEmployee Discount on Day 1 and additional merchant discountsPay: hourly advance with uncapped commissions. Expected first-year earnings typically range from $45,000 - $65,000 annuallyOur Culture & Core ValuesAt Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!Minimum QualificationsAbility to engage and serve customers in a fast-paced, sales-driven environmentTrack record of achieving personal or team goalsMust be at least 18 years old to be considered for employment with Bob’sPhysical DemandsAbility to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistanceAbility to stand, walk, bend, and reach for extended periodsMust be mobile throughout the showroom and able to perform in-store tasks as neededDiversity is a Core Value at Bob’sAt Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.