Senior Rooms Operations Manager

CW Talent; Williamsburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Colonial Williamsburg Foundation seeks a strong hospitality leader in Williamsburg, VA to oversee Front Desk Supervisors, Bell/Doorman, AYS, and Concierge teams, guiding daily operations and ensuring top-tier guest service across all shifts.

The role emphasizes staff leadership, training, and coordination with hotel and guest services across the Historic Area's accommodations, with a focus on seamless guest experiences and proactive problem-solving.

Responsibilities

• Leadership and supervision of Front Desk Supervisors and the Bell/Doorman, AYS, and Concierge teams.
• Directs day-to-day operations and ensures coverage across all shifts.

Job description

Job Category: Hotel & Restaurant Operations

Requisition Number: SENIO003769

• Full-Time

Locations

Showing 1 location

WILLIAMSBURG LODGE
Williamsburg, VA 23185, USA

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute,and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over five million people visit Williamsburg and another 20 million engage with us digitally.

Main Duties

• Leadership and Supervision: Directs the day-to-day work of Front Desk Supervisors and the Bell/Doorman, AYS, and Concierge teams. Assigns responsibilities, establishes priorities, monitors performance, and ensures adequate leadership coverage across all shifts.