Senior Revenue Cycle Care Specialist (Remote)

Phoenix Children's; United States; À distance; USD 42 000 - 65 000; Plein temps

Résumé du poste

Phoenix Children’s is seeking a Revenue Cycle Customer Service Senior to support families with billing and insurance questions. You will resolve escalated issues, collaborate with teams, and improve the family experience while ensuring privacy and accuracy in documentation.

Role requires healthcare billing experience, strong communication, and empathy. Some onsite training with eventual remote work and occasional travel to meetings in Arizona may be required.

Qualifications

• Requires 3+ years in healthcare customer service or hospital billing.
• Advanced insurance knowledge and strong problem-solving skills.
• High-volume inbound call center experience with empathetic communication.
• Ability to navigate EMR, billing, and document management systems.
• Strong computer skills, attention to detail, confidentiality and billing compliance.

Responsabilités

• Serve as escalation point for complex billing concerns.
• Resolve denials, appeals, and financial hardship issues.
• Communicate clearly with families about financial matters.
• Research accounts and coordinate with payers and departments to resolve issues.
• Maintain compliant documentation and apply best practices.

Connaissances

Healthcare customer service

High-volume calls

EMR navigation

Billing knowledge

Confidentiality

Bilingual (preferred)

Formation

High school diploma or equivalent

3+ years in healthcare customer service or hospital billing

Description du poste

Phoenix Children’s is seeking a Revenue Cycle Customer Service Senior to support families with billing and insurance questions. You will resolve escalated issues, collaborate with teams, and improve the family experience while ensuring privacy and accuracy in documentation.

Role requires healthcare billing experience, strong communication, and empathy. Some onsite training with eventual remote work and occasional travel to meetings in Arizona may be required.