Senior Revenue Collections Clerk

County of Sonoma (CA); Santa Rosa (CA); Sur place; USD 73 000 - 89 000; Plein temps

Avantages offerts par ce poste

Salary Advancement

Paid Time Off

County Health Premium Contributions

Post-Retirement Health Reimbursement

Retirement benefits

Paid Parental Leave

Additional Benefits

Student Loan Debt Relief

Résumé du poste

County of Sonoma is seeking a Senior Revenue Collections Clerk to handle cash transactions and support tax programs in a high-volume public setting. The role emphasizes accuracy in financial records, journal entries, and customer service at the public counter.

The position is based in Santa Rosa, CA, with starting salary up to 38.81/hour ($81,001/year) and a competitive total compensation package. Experience with financial systems and Excel is highly valued.

Qualifications

• Experience processing financial transactions in a high-volume environment
• Ability to accurately prepare, maintain, and reconcile financial transactions
• Experience providing customer service involving financial, tax, billing, or account-related matters
• Strong customer service skills with diverse clientele
• Experience in bookkeeping, accounts payable/receivable, or banking
• Experience extracting and analyzing data and creating reports using financial systems
• Strong Excel/Outlook/Word skills

Responsabilités

• Collecting and processing property tax and other payments received over the counter and through other channels
• Providing front-counter and telephone customer service, including answering a multi-line phone system
• Supporting Transient Occupancy Tax (TOT) and Cannabis Tax programs
• Drafting and sending correspondence to customers
• Maintaining accurate financial records and supporting documentation
• Preparing and processing bank deposits
• Preparing journal entries and reconciling general ledger; researching discrepancies

Connaissances

Financial transactions

Customer service

Data reporting

Excel

Outlook

Word

Communication

Formation

Accounting coursework

Outils

Excel

Outlook

Word

Description du poste

Job Summary

Grow Your Career in Public Service with the County of Sonoma! The Auditor-Controller-Treasurer-Tax Collector Office seeks a detail-oriented and customer-focused individual to join our team as a Senior Revenue Collections Clerk.

Starting salary up to $38.81/hour ($81,001/year) plus a competitive total compensation package!*

Job Description

In the Auditor-Controller-Treasurer-Tax Collector Office (ACTTC) the Senior Revenue Collections Clerk handles cash transactions and provides excellent service to the public in a fast-paced, professional environment. This multifaceted role also includes tasks such as maintaining and analyzing financial and statistical records for the department. Additional duties also include:

• Collecting and processing property tax and other tax/program payments received over the counter and through other payment channels
• Providing front-counter and telephone customer service, including answering a multi-line phone system and responding to taxpayer questions
• Providing customer and administrative support for the Transient Occupancy Tax (TOT) and Cannabis Tax programs
• Drafting and sending correspondence to customers
• Maintaining accurate financial records and supporting documentation
• Preparing and processing bank deposits
• Preparing journal entries, performing general ledger reconciliations, and researching discrepancies

Ideal Candidate

The ideal candidate for this position will possess many of the following:

• Experience processing financial transactions, payments, or cash receipts in a high-volume environment
• The ability to accurately prepare, maintain, and reconcile financial transactions in a timely manner
• Experience providing customer service involving financial, tax, billing, or account-related matters
• Strong customer service skills with experience dealing with a diverse customer base
• Prior experience in bookkeeping, accounts payable/receivable, or banking
• Experience extracting and analyzing data, and creating reports using financial systems and databases
• Excellent communication and interpersonal skills, including the ability to effectively interact with employees, managers, vendors, and other agency personnel
• Prior experience in a government, tax collection, accounting, banking, or similar financial environment is desired (not required)
• Strong computer skills, including intermediate experience with Excel, Outlook, and Word

The Department

The Auditor-Controller-Treasurer-Tax Collector Office (ACTTC) provides a broad range of quality accounting, financial reporting, auditing, collection, financing, and investing services to County departments, agencies, districts, and the public. Its mission is to provide reliable and relevant financial services in an efficient, ethical, and effective manner to the citizens of Sonoma County while promoting fiscal responsibility and accountability. The Office is comprised of nine divisions, which are overseen by an executive management team that includes the Auditor-Controller-Treasurer-Tax Collector and three Assistants. ACTTC is staffed by 102 full-time employees and has an annual budget of approximately $167 million.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions- 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement- County contributions to help fund post-retirement employee health insurance/benefits
• Retirement- A pension fully integrated with Social Security
• Paid Parental Leave- May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits- Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief– County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

This recruitment is being conducted to fill a Senior Revenue Collections Clerk position in the ACTTC Office. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider apply to this recruitment. The Civil Service title for this position is Senior Account Clerk.

Experience and Education

Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field; and one year of responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

OR

Some coursework in accounting, record keeping, business math, or a closely related field, and two years of increasingly responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

License

Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

The position advertised on this announcement does not require possession of a valid California Driver’s License.

Considerable knowledge of

methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles, and double entry bookkeeping; government and departmental policies, regulations, and procedures in order to satisfactorily perform assigned account or statistical record keeping functions, resolve the related problems, or assess acceptability of work performance and procedures; department services, organization, and functions to proficiently plan, prioritize, coordinate, implement, direct, review, and perform work assigned to a clerical accounting section.

Working knowledge of

basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and derivatives in order to count, calculate, balance, check, and adjust fiscal and/or statistical data; modern office methods and procedures; database, spreadsheet, and word processing applications.

Ability to

exercise judgment and technical skill in performing assigned duties without direct supervision; work with tabular detail such as codes, figures, and numbers; set up and revise account or statistical record keeping procedures and records; review, code, post, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile control records; prepare final reports and statements; oversee the maintenance of financial and statistical records, and act as a subject matter resource to other workers; provide lead direction to other clerical accounting staff; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; transcribe data and record information neatly and legibly; establish and maintain effective working relationships with coworkers and the general public; operate office equipment such as adding machines, calculators, and computers in order to post, balance, summarize, and adjust data; type accurately.

Background Investigation

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to candidates.

Additional Requirements

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

Equal Opportunity Statement

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

Contact

HR Analyst: JT

HR Technician: NM