Senior Revenue Collections Clerk

County of Sonoma; Santa Rosa (CA); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Salary advancement

Paid Time Off

Health premium contributions

Post-retirement health benefits

Retirement pension

Paid parental leave

Additional benefits

Job summary

County of Sonoma seeks a Senior Revenue Collections Clerk to join the Auditor-Controller-Treasurer-Tax Collector Office (ACTTC). The role involves cash handling, tax collection, front-counter service, and maintaining financial records in a high-volume environment.

Responsibilities include supporting TOT and Cannabis Tax programs, processing deposits, and preparing journal entries. The position offers a competitive starting salary up to $38.81/hour and a robust benefits package, with

Qualifications

• 12 semester units or 16 quarter units in accounting or related field plus one year of responsible full-time experience with fiscal transactions or statistical data.
• Some coursework in accounting or related field plus two years of increasingly responsible full-time experience handling fiscal transactions or records.
• Possession of a valid driver’s license may be required depending on assignment; this position does not require a California driver’s license.

Responsibilities

• Collect property tax and other tax/program payments received over the counter and through other payment channels.
• Provide front-counter and telephone customer service, including handling a multi-line phone system and taxpayer inquiries.
• Provide customer and administrative support for TOT and Cannabis Tax programs.
• Draft and send correspondence to customers; maintain accurate financial records and supporting documentation.
• Prepare and process bank deposits; prepare journal entries and reconcile general ledger; research discrepancies.

Skills

Cash handling

Customer service

Data analysis

Excel

Bookkeeping

Journal entries

Double-entry

Education

Accounting coursework

Related field coursework

Tools

Excel

Outlook

Word

Job description

Position Information

Grow Your Career in Public Service with the County of Sonoma!

Senior Revenue Collections Clerk

Starting salary up to $38.81/hour ($81,001/year) plus a competitive total compensation package!*

In the Auditor-Controller-Treasurer-Tax Collector Office (ACTTC) the Senior Revenue Collections Clerk handles cash transactions and provides excellent service to the public in a fast-paced, professional environment. This multifaceted role also includes tasks such as maintaining and analyzing financial and statistical records for the department. Additional duties also include:

• Collecting and processing property tax and other tax/program payments received over the counter and through other payment channels
• Providing front-counter and telephone customer service, including answering a multi-line phone system and responding to taxpayer questions
• Providing customer and administrative support for the Transient Occupancy Tax (TOT) and Cannabis Tax programs
• Drafting and sending correspondence to customers
• Maintaining accurate financial records and supporting documentation
• Preparing and processing bank deposits
• Preparing journal entries, performing general ledger reconciliations, and researching discrepancies

The ideal candidate for this position will possess many of the following:

• Experience processing financial transactions, payments, or cash receipts in a high-volume environment
• The ability to accurately prepare, maintain, and reconcile financial transactions in a timely manner
• Experience providing customer service involving financial, tax, billing, or account-related matters
• Strong customer service skills with experience dealing with a diverse customer base
• Prior experience in bookkeeping, accounts payable/receivable, or banking
• Experience extracting and analyzing data, and creating reports using financial systems and databases
• Excellent communication and interpersonal skills, including the ability to effectively interact with employees, managers, vendors, and other agency personnel
• Prior experience in a government, tax collection, accounting, banking, or similar financial environment is desired (not required)
• Strong computer skills, including intermediate experience with Excel, Outlook, and Word

The Department

The Auditor-Controller-Treasurer-Tax Collector Office (ACTTC) provides a broad range of quality accounting, financial reporting, auditing, collection, financing, and investing services to County departments, agencies, districts, and the public. Its mission is to provide reliable and relevant financial services in an efficient, ethical, and effective manner to the citizens of Sonoma County while promoting fiscal responsibility and accountability. The Office is comprised of nine divisions, which are overseen by an executive management team that includes the Auditor-Controller-Treasurer-Tax Collector and three Assistants. ACTTC is staffed by 102 full-time employees and has an annual budget of approximately $167 million.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you’re working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

This recruitment is being conducted to fill a Senior Revenue Collections Clerk position in the ACTTC Office. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider apply to this recruitment. The Civil Service title for this position is Senior Account Clerk.

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Experience and Education: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field; and one year of responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

OR

Some coursework in accounting, record keeping, business math, or a closely related field, and two years of increasingly responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The position advertised on this announcement does not require possession of a valid California Driver's License.

Knowledge, Skills, and Abilities

Considerable knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles, and double entry bookkeeping; government and departmental policies, regulations, and procedures in order to satisfactorily perform assigned account or statistical record keeping functions, resolve the related problems, or assess acceptability of work performance and procedures; department services, organization, and functions to proficiently plan, prioritize, coordinate, implement, direct, review, and perform work assigned to a clerical accounting section.

Working knowledge of: basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and derivatives in order to count, calculate, balance, check, and adjust fiscal and/or statistical data; modern office methods and procedures; database, spreadsheet, and word processing applications.

Ability to: exercise judgment and technical skill in performing assigned duties without direct supervision; work with tabular detail such as codes, figures, and numbers; set up and revise account or statistical record keeping procedures and records; review, code, post, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile control records; prepare final reports and statements; oversee the maintenance of financial and statistical records, and act as a subject matter resource to other workers; provide lead direction to other clerical accounting staff; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; transcribe data and record information neatly and legibly; establish and maintain effective working relationships with coworkers and the general public; operate office equipment such as adding machines, calculators, and computers in order to post, balance, summarize, and adjust data; type accurately.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which related to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate’s personal information that could potentially influence or bias the scoring process. Personal information includes the applicant’s name, former last name, address, phone number, email, driver’s license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received by the applicant …

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to candidates.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: JT

HR Technician: NM