Senior Returns Coordinator – Customer Operations

Rolls-Royce Power Systems; Brownstown (Cambria County); On-site; USD 84,000 - 137,000; Full time

Job summary

Rolls-Royce Power Systems is seeking a Senior Coordinator – Customer Returns to own the Americas returns process, ensuring accurate credits and timely handling. This onsite role is based in Brownstown, MI and engages with After Sales, Logistics and Quality to optimize performance.

You will coordinate with Parts Sales, Order Administration, Material Planning and Finance, inspect returns, validate claims, and produce actionable reports to improve service levels.

Qualifications

• Experience in After Sales, Logistics, and/or Quality (4+ years) or equivalent.
• U.S. citizen or U.S. permanent resident; eligible to work in the U.S. without sponsorship.
• Knowledge of spare parts returns, eligibility tracking, inspection, and credit processing.

Responsibilities

• Own end-to-end customer returns process for the Americas, manage eligibility, tracking, packing slips and credits.
• Lead cross-functional liaison between Parts Sales, Order Administration, Material Planning, FICO, Purchasing, Warehouse and Quality.
• Conduct quality inspection and claim validation with Quality to determine disposition and maintain discrepancy reports.
• Maintain system accuracy and reporting; correct errors and prepare customer-facing service letters.
• Drive continuous improvement and compliance; lead CI initiatives and train customers and distributors on returns.

Skills

Cross-functional coordination

Data management

Customer facing

Process improvement

Attention to detail

Education

Bachelor's degree

Associate's degree

Master's degree

JD/PhD in relevant field

Tools

SAP

MS Office

ERP systems

Job description

Rolls-Royce Power Systems is seeking a Senior Coordinator – Customer Returns to own the Americas returns process, ensuring accurate credits and timely handling. This onsite role is based in Brownstown, MI and engages with After Sales, Logistics and Quality to optimize performance.

You will coordinate with Parts Sales, Order Administration, Material Planning and Finance, inspect returns, validate claims, and produce actionable reports to improve service levels.