Senior Retirement & Benefits Analyst

NAC Voya Services Company; Atlanta (GA); On-site; USD 95,000 - 135,000; Full time

Job summary

NAC Voya Services Company is seeking a Senior Benefits Analyst to lead administration and ongoing management of retirement programs, including 401(k) plan administration, vendor management, and regulatory compliance.

The role reports to the Assistant Vice President, Benefits Strategy & Governance, and collaborates with payroll, finance, legal, HR operations, and external service providers to optimize employee financial well-being.

Qualifications

• 5–8+ years of employee benefits experience with retirement program responsibilities.
• Experience administering 401(k), pension, DCSP, and/or SERP programs.
• Experience in a public company or regulated financial services environment preferred.

Responsibilities

• Administers retirement and benefits programs with focus on 401(k) and pension operations.
• Partners with recordkeepers, trustees, consultants, payroll, finance, legal, and HR operations.
• Manages vendor relationships, service performance, and issue resolution across benefit programs.
• Leads benefits communications, HRIS initiatives, and annual enrollment activities.
• Ensures regulatory compliance including ERISA, IRS, DOL, and 409A requirements.

Skills

Retirement plan knowledge

Analytical skills

Project coordination

Vendor management

Excel proficiency

Education

CEBS / QKA / QPA or other retirement/benefits certification

Tools

HRIS systems

Microsoft Excel

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Senior Benefits Analyst

The Senior Retirement & Benefits Analyst supports the administration and ongoing management of Voya's retirement programs, with a primary focus on 401(k) plan administration, retirement operations, vendor management, participant support, regulatory compliance, and program enhancements. Reporting to the Assistant Vice President, Benefits Strategy & Governance, this role helps ensure retirement programs are administered accurately, efficiently, and in accordance with plan provisions and regulatory requirements.

The role partners closely with recordkeepers, trustees, consultants, Payroll, Finance, Legal, HR Operations, People Systems, Procurement, and external service providers to support day-to-day operations, coordinate projects, resolve issues, and improve the employee experience. The successful candidate will bring strong retirement plan knowledge, analytical skills, operational discipline, and project coordination capabilities, with a focus on delivering high-quality service and supporting employees' financial well-being.

• Broad benefits administration role supporting health, welfare, retirement, disability, life, reimbursement, and financial well-being programs.
• Serves as a primary administrator for retirement programs, including 401(k), pension, non-qualified deferred compensation plans (NQDC/DCSP), and SERP arrangements, while supporting overall benefits operations.
• Manages and administers benefits programs within established processes, ensuring accurate execution, participant support, and operational excellence.
• Demonstrates strong knowledge of defined contribution, defined benefit, and non-qualified retirement plans, including plan administration, participant transactions, compliance requirements, and vendor operations.
• Coordinates with recordkeepers, trustees, consultants, payroll, finance, legal, and HR operations partners to support retirement and benefits administration.
• Manages vendor relationships, operational activities, escalations, service reviews, reconciliations, and issue resolution across multiple benefit programs.
• Serves as project manager for benefits communications, HRIS initiatives, system enhancements, annual enrollment activities, and benefits-related projects.
• Maintains compliance documentation, plan amendments, regulatory filings, audits, testing support, fiduciary governance materials, and ongoing monitoring of ERISA, IRS, DOL, and 409A requirements.
• Produces reports, dashboards, analyses, and financial reviews supporting benefits administration, vendor performance, program governance, and cost management.
• Supports benefit programs within a publicly traded, mid-sized financial services and technology-forward organization, balancing regulatory compliance with a modern employee experience.
• Partners with internal stakeholders to drive process improvement, automation, data quality, and operational efficiencies across benefit platforms and vendor ecosystems.
• Provides project direction, training, support, and functional guidance as needed.

Required Experience

• 5-8+ years of employee benefits experience, with meaningful responsibility for retirement and savings programs.
• Experience administering 401(k), pension, non-qualified deferred compensation (DCSP), and/or SERP programs.
• Experience supporting benefits operations within a public company, financial services, fintech, insurance, banking, or similarly regulated environment preferred.
• Strong analytical, project management, and vendor management skills.
• Advanced Excel and benefits systems/HRIS experience preferred.

Preferred Credentials

• CEBS, QKA, QPA, or other retirement/benefits-related certification preferred.
• #LI-KD1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equi