Senior Retail Specialist / Keyholder (Lancaster)

Soccer Post; Lancaster (Lancaster County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Job summary

Soccer Post is the nation’s largest community-focused soccer specialty retailer—and we’re expanding fast! If you’re an experienced retail professional with keyholder responsibilities, a passion for leadership, problem-solving and the drive to take your retail career to the next level, we want to meet you.

As a Senior Retail Associate, you’ll help lead store operations, elevate the authentic Soccer Post customer experience, and work closely with the Store Manager to keep the store running

Qualifications

• Prior retail sales experience with keyholder and supervisory responsibilities.
• Strong leadership, communication and organizational skills.
• Ability to recruit, train, and coach new team members.
• Customer-first mindset and community engagement.
• Bilingual Spanish/English preferred.

Responsibilities

• Lead store operations alongside the Store Manager.
• Motivate the team to deliver the best customer experience.
• Assist in recruiting, hiring, training, and coaching.
• Coach staff on customer service, product knowledge, and sales techniques.
• Drive sales strategies to meet store goals.
• Manage inventory, merchandising, and stock replenishment.
• Assist with scheduling and peak-hour coverage.
• Address customer inquiries and escalations professionally.
• Maintain a clean, safe, and visually appealing store.
• Collaborate on marketing and promotions.

Skills

Leadership

Communication

Customer service

Multitasking

Team motivation

Problem solving

Bilingual Spanish/English

Tools

POS systems

Microsoft Office

Job description

Bilingual Spanish/English preferred

Step Into Your Next Big Opportunity at Soccer Post!

Weekend availability required

Soccer Post is the nation’s largest community-focused soccer specialty retailer — and we’re expanding fast! If you’re an experienced retail professional with keyholder responsibilities, a passion for leadership, problem-solving and the drive to take your retail career to the next level, we want to meet you.

This is your chance to play a pivotal role in shaping a store, developing a team, and influencing the soccer community around you. Bring your energy, initiative, and love for retail — and step into a role where you can truly make an impact.

What You’ll Do

As a Senior Retail Associate, you'll help lead store operations and elevate the authentic Soccer Post customer experience. Working closely with your Store Manager, you’ll be a hands-on leader who keeps the store running smoothly, motivates the team, and ensures every customer leaves happy.

You Will

• Lead by example and live the values that define the Soccer Post brand
• Support daily store operations, including opening and closing responsibilities
• Assist in recruiting, hiring, training, and coaching new team members
• Coach staff on customer service, product knowledge, and sales techniques
• Help drive sales strategies to meet—or beat—store goals
• Manage inventory, merchandising, and stock replenishment
• Assist with scheduling to ensure proper coverage during peak hours and events
• Resolve customer inquiries and escalations with professionalism and positivity
• Address team performance issues according to company guidelines
• Stay informed about upcoming product launches and promotions
• Partner with store leadership on marketing and promotional activities
• Support team orders, special orders, and community-focused initiatives
• Maintain a clean, organized, safe, and visually appealing store environment
• Jump in wherever you’re needed—because you’re a true team player

What You Bring

• Prior retail sales experience with keyholder and supervisory responsibilities
• A natural leadership style that inspires confidence and motivates teams
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize, and make decisions under pressure
• Understanding of store budgets or willingness to learn
• Proficiency with POS systems and Microsoft Office
• A customer-first mindset and a passion for community engagement
• Bilingual Spanish/English preferred

Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 40 lbs
• Occasional desk and computer work
• Full benefits available for full-time employees

Please note: full benefits are only available to FT employees -this role can be either FT or PT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.