Senior Retail Manager Butler University

Compass Group, North America; Indianapolis (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Commuter Benefits

Flexible Spending Accounts

Job summary

Bon Appétit at Butler University is seeking a Senior Retail Manager to lead daily campus retail dining operations, drive guest satisfaction, and ensure financial accountability. You’ll manage inventory, purchasing, and a team of hourly staff in a fast-paced, hands-on role.

You will partner with the General Manager to optimize sales, labor costs, and program execution, while maintaining high standards of service and safety within a dynamic campus environment.

Qualifications

• Degree preferred in hospitality/food service management or related field.

Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.

Skills

Hospitality Management

Retail Dining

Budgeting

Forecasting

Food Safety

Staff Development

Communications

ServSafe

Education

Associate or Bachelor's in Hospitality/Related Field

Tools

POS Systems

MS Office

Job description

Bon Appetit

• We are hiring immediately for a Senior Retail Manager position.
• Location: Indianapolis, IN
• Pay Range: $70,000 - $75,000

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Job Summary

As a Senior Retail Manager at Butler University, you will lead the daily operations of a dynamic campus retail dining program, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role is ideal for an energetic, hands‑on leader who thrives in a fast‑paced environment and is passionate about developing teams, driving customer satisfaction, and managing all aspects of a retail food service operation.

The Senior Retail Manager is responsible for leading daily retail operations, driving sales performance, developing team leadership capabilities, manage inventory and purchasing processes, maintain financial accountability, and ensuring execution of company standards. This role partners closely with the General Manager to achieve business objectives through operational excellence, customer satisfaction, workforce development, and financial accountability. The Retail Senior Manager serves as the primary leader for department managers and frontline teams, ensuring a safe, productive, and customer‑focused environment. The successful candidate will be highly organized, technology‑savvy, and comfortable managing budgets, forecasting, and operational reporting.

Key Responsibilities:

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Assist with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Preferred Qualifications:

• Associate’s or bachelor’s degree in hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.
• Knowledge of retail food service operations, merchandising, food safety, sanitation, and customer service best practices.
• Demonstrated leadership, team development, and coaching skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• ServSafe® Certification preferred

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits

to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits

to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.