Senior Retail Guest Experience Lead

Bob's Discount Furniture; Solon (OH); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays

401(k) Profit Sharing Plan with a generous company match

Employer-paid Life Insurance and voluntary life coverage

Tuition Reimbursement and employee scholarships

Generous Employee Discount on Day 1

Job summary

Bob's Discount Furniture in Solon, Ohio, is seeking a Senior Retail Guest Experience Specialist to enhance customer interactions and drive sales. You will serve as a trusted advisor, helping customers navigate product offerings and ensuring a memorable shopping journey.

This full-time position necessitates availability during evenings, weekends, and holidays. Ideal candidates will demonstrate strong sales acumen and a passion for customer service, which is critical to our growth as a leading furniture retailer.

Qualifications

• Ability to engage customers and deliver exceptional service.
• Track record of achieving or exceeding sales goals.
• Effective team collaboration and leadership potential.

Responsibilities

• Guide customers through a service-first shopping journey.
• Help customers find beautiful home solutions.
• Drive sales performance and develop leadership skills.

Skills

Customer service and relationship building

Consultative selling and product presentation

Sales performance and goal achievement

Leadership presence and team collaboration

Conflict resolution and guest issue handling

Communication and active listening

Use of digital tools and financing systems

Job description

Bob's Discount Furniture in Solon, Ohio, is seeking a Senior Retail Guest Experience Specialist to enhance customer interactions and drive sales. You will serve as a trusted advisor, helping customers navigate product offerings and ensuring a memorable shopping journey.

This full-time position necessitates availability during evenings, weekends, and holidays. Ideal candidates will demonstrate strong sales acumen and a passion for customer service, which is critical to our growth as a leading furniture retailer.