Senior Retail Customer Experience Lead

GetGo Café + Market; Akron (OH); On-site; USD 21,000 - 22,000; Full time

Job summary

Circle K is hiring for a full-time position in Akron, OH. The role encompasses greeting customers, assisting with recommendations, executing sales at the register, and handling fuel and telecom transactions.

You will maintain cleanliness, stock, pricing signage, and adherence to brand standards throughout the shift. The job requires or prefers a high school diploma or GED, prior retail experience, good arithmetic, and reliable attendance.

Qualifications

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the equipment, tools and materials listed above.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Responsibilities

• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.
• Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Contacts maintenance for repair when needed.
• Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
• Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
• Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
• Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
• Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
• Assists with counseling of employees and provides feedback to help employees improve performance.
• May provide direction for managing the fast food service area of the store.
• Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Skills

Retail sales experience

Cash handling

Education

High school diploma or GED preferred

Job description

Circle K is hiring for a full-time position in Akron, OH. The role encompasses greeting customers, assisting with recommendations, executing sales at the register, and handling fuel and telecom transactions.

You will maintain cleanliness, stock, pricing signage, and adherence to brand standards throughout the shift. The job requires or prefers a high school diploma or GED, prior retail experience, good arithmetic, and reliable attendance.