Senior Resort Manager

Sun Chemical; Aarons Place (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental plan

Vision plan

401(k) matching

Paid time off

Holidays

RV site discounts

Employee assistance

Job summary

Sun Outdoors in Florida seeks a Senior Resort Manager to oversee daily operations, budgeting, marketing, and property maintenance, delivering exceptional guest and resident experiences.

You will lead leasing and sales of homes, manage collections, compliance with fair housing laws, and supervise a team to maintain Sun’s curb appeal and profitability.

This on-site role offers housing, competitive benefits, and opportunities to influence a growing resort community.

Qualifications

• High School Diploma or GED is required.
• 6 months in sales and leasing experience preferred.
• 2+ years of supervisory experience in property management or resort settings.
• General knowledge of property maintenance.
• Strong negotiation skills.
• Ability to thrive in a fast-paced environment.
• Thorough knowledge of fair housing and employment laws.
• Basic computer proficiency (email, internet, MS Office).
• Flexibility for after-hours coverage.
• On-site housing may be provided.
• Valid driver's license required.

Responsibilities

• Oversee daily resort operations and profitability.
• Lead leasing and sales of homes to guests and residents.
• Manage rent collection and delinquency processes.
• Handle evictions per company policy and law.
• Coordinate lease renewals and notices.
• Supervise team hiring, training, and policy adherence.
• Review residency applications and approvals.
• Ensure compliance with safety and fair housing laws.
• Maintain resort appearance to Sun standards.
• Monitor invoices and operating expenses.
• Consult with RVP on strategic actions.
• Balance RV income nightly and oversee related accounting.
• Inspect and approve purchases/renovations of homes.
• Market homes and coordinate advertiser campaigns.
• Develop marketing plans with RVP and manage budgets.

Skills

Sales & leasing

Property management

Supervisory experience

Property maintenance

Negotiation

Adaptability

Fair housing knowledge

MS Office

Flexible hours

On-site housing

Driver's license

Education

High School Diploma or GED

Job description

Overview

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Overview

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Job Duties

• Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)
• Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)
• Coordinates the timely distribution of rental increase and lease renewal notices (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Reviews residency applications and approves or denies residency
• Ensures compliance of policies designed to increase team member safety
• Enforces resort rules and regulations
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations
• Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards
• Monitors, codes, and approves all invoices for operating expenses and sales related costs
• Consults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees and accounts for balancing of RV income nightly
• Inspects and recommends purchase and renovation of used/repossessed homes
• Markets models, pre-owned, and brokered homes for sale in the resort
• Identifies and prepares sites for Sun Homes models
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget
• Reviews monthly property accounting reports
• Selects, supervises, and reviews contractual services with RVP's direction
• Submits workers' compensation accident and incident reports on a timely basis
• Maintains petty cash and activity accounts
• Signs off on bank deposits and forwards report to Main Office
• Prepares documents to list and sell homes
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Provides accurate data to assist in capital expenditure and expansion budget needs
• Prepares monthly analysis and explanation of profit & loss (P&L) variances

Requirements

• High School Diploma or GED (Required)
• 6 months in Previous sales and leasing experience (Preferred)
• 6 months in Property management/resort experience, including 2 years of supervisory experience (Required)
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet, and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty