Senior Residential Staffing Manager

Socket.dev; Orem (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Telos is seeking a Residential Staffing Manager to support stability, performance, and culture of the residential staffing program. You will ensure staffing targets, training, supervision, and accountability for shifts, working closely with the Residential Director.

In this role you’ll coordinate between HR and Residential, manage Shift Supervisors, and maintain schedules, coverage, and compliance with program expectations and Telos values.

Qualifications

• Demonstrated ability to organize people, schedules, and competing operational priorities
• Strong leadership skills and willingness to hold employees and supervisors accountable to clearly established expectations and Telos cultural pillars
• Exceptional communication and relationship skills
• Ability to coach, train, and develop employees and supervisors

Responsibilities

• Supporting a residential culture of safety, accountability, professionalism, teamwork, and consistent care for students
• Establishing clear communication between residential leadership, Shift Supervisors, and direct-care employees
• Creating, maintaining, and proactively managing residential staff schedules to ensure appropriate coverage for all assigned shifts
• Identifying open shifts, callouts, anticipated staffing shortages, and coverage concerns in advance and developing a plan to resolve them
• Ensuring employees complete required training, certifications, competencies, and other assigned professional development within established timelines
• Monitoring residential overtime, additional shift incentives, and other labor utilization and identifying recurring patterns that require operational correction
• Maintaining regular presence on the residential floor to observe staff performance and support Shift Supervisors
• Ensuring Shift Supervisors and staff follow residential policies, procedures, routines, and program expectations
• Managing Shift Supervisors and establishing clear expectations for their performance, communication, accountability, and leadership
• Meeting regularly with Shift Supervisors to review staffing, employee performance, training needs, attendance concerns, and unresolved operational issues
• Coaching and developing Shift Supervisors in leadership, accountability, communication, conflict management, and employee development
• Addressing employee performance concerns and coordinating with Residential Director and HR for corrective actions
• Maintaining visibility into training deficiencies and coordinating with departments to resolve requirements
• Supporting hiring, interviewing, onboarding, and development of new residential employees and ensuring supervision and training
• Communicating important information between shifts and ensuring clear ownership of responsibilities
• Reviewing operational concerns and proposing solutions related to staffing, training, accountability, or systems
• Supporting Residential Director with workforce planning, hiring priorities, retention, staffing projections
• Participating in residential leadership meetings and other required meetings or conferences
• Completing administrative documentation for scheduling, staffing, performance, training, incident reports, and operations
• Maintaining confidentiality and professional boundaries with students, families, employees, and other departments

Skills

Staff management

Leadership

Communication

Problem solving

Time management

Conflict resolution

Coaching and development

Training coordination

Education

College education preferred

Job description

Telos is seeking a Residential Staffing Manager to support stability, performance, and culture of the residential staffing program. You will ensure staffing targets, training, supervision, and accountability for shifts, working closely with the Residential Director.

In this role you’ll coordinate between HR and Residential, manage Shift Supervisors, and maintain schedules, coverage, and compliance with program expectations and Telos values.