Senior Resident Experience Coordinator at The Bartlett

JBG SMITH; Arlington (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

JBG SMITH in Arlington, VA is seeking a Resident Experience Coordinator to warmly greet residents, respond to requests, and coordinate move-ins and move-outs with the leasing team.

You will deliver exceptional service, build resident relationships, and support administrative tasks while learning the neighborhood to recommend local spots and events. This role emphasizes caring, professionalism, empowerment, leadership, and inclusion.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of caring, professionalism, empowerment, leadership, and inclusion.

Responsibilities

• Deliver a warm greeting to residents to make them feel welcome.
• Respond promptly to resident requests and concerns to achieve high customer satisfaction.
• Coordinate lease alteration and lease renewal options and paperwork with the leasing team.
• Ensure smooth move-in by communicating requirements, completing pre move-in inspections, and coordinating loading dock/elevator use.
• Assist in move-out processes by coordinating inspections and transferring utilities.
• Support the assistant manager with administrative and financial duties.
• Develop neighborhood knowledge to recommend local spots and events.
• Assist in coordinating community activities and social events to build resident relationships.

Skills

Customer service

Interpersonal skills

Computer systems

Customer experience

Professionalism

Job description

WHO WE ARE

JBG SMITHowns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Enjoy the opportunity to demonstrate extraordinary care for residents as you efficiently address resident requests. Driven by a desire to build relationships, Resident Experience Coordinators naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.

WHAT YOU'LL DO

• Deliver a warm greeting to residents to make them feel welcome.
• Quickly respond to all resident requests and concerns in accordance with JBG SMITH policies to achieve high customer satisfaction. Use creativity to solve problems and drive resident satisfaction.
• Work with Residential Centralized Services and leasing team to assist in coordinating lease alteration and lease renewal options and paperwork when needed.
• Ensure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies, completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in, coordinating reservation of loading dock and freight elevator, assisting resident as needed with setup of utilities, renter’s insurance, and Internet access.
• Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team, coordinating reservation of loading dock and freight elevator, assisting resident as needed with transferring utilities back to building’s name.
• Support the assistant manager with administrative and financial duties.
• Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
• Assist in coordinating community activities and social events to build resident relationships

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING– Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM– Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT– Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP– Dependability as a team member who inspires others to achieve excellence.
• INCLUSION– Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

The salary range for this position is $24/hour to $26/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.