Assistant Maintenance Manager

JBG SMITH; Idaho; On-site; USD 64,700 - 72,800; Full time

Benefits offered by this job

Bonus program

Professional development reimbursement

Housing discount at select communities

Job summary

JBG SMITH is looking for an Assistant Service Manager for F1RST Residences in Idaho. This role involves leading a service team, addressing maintenance issues, and ensuring high-quality service. Candidates should have experience in maintenance and leadership, alongside relevant certifications.

The position offers a competitive salary of $64,700 to $72,800 annually, along with a bonus program and professional development reimbursement.

Qualifications

• 2-4 years of maintenance experience in apartments, hotels, or similar.
• Valid driver’s license and dependable transportation.
• Completion of approved courses for HVAC and boiler maintenance.

Responsibilities

• Assist the Service Manager in building a strong service team.
• Respond to resident work order requests for maintenance.
• Perform repairs and preventative maintenance on building systems.

Skills

Maintenance experience in apartments or hotels

Leadership and supervisory experience

CFC certification

Plumbing and electrical training

Ability to lift up to 50 pounds

Education

High-school diploma or equivalent

Job description

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high‑growth mixed‑use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Use technical knowledge and skills to address complex issues and help team members perform their best. Driven by a desire to deliver service excellence, naturally excel at setting an example for the team by performing high‑quality work to ensure that we deliver the best in apartment living. #JBGTech

https://www.f1rstdc.com/

The position title is Assistant Service Manager and is located at F1RST Residences.

WHAT YOU'LL DO

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high‑quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
• Assist with move‑out inspections and the unit make‑ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on‑call duty which requires responding to emergencies in 30 minutes or less.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• High‑school diploma or equivalent and 2 – 4 years of maintenance experience in apartments, hotels, or similar environment.
• Prior leadership and supervisory experience.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
• Valid driver’s license and dependable transportation including on‑call hours.
• Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
  • CARING – Demonstrated passion for caring about customers and co‑workers alike.
  • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

The base salary range for this position is $64,700.00 to $72,800.00 annually. JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%–40% housing discount at select JBG SMITH communities.

Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.