Senior Reservations and Ticketing Agent-BOS

Qatar Airways Group; Boston, Northern (MA, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Qatar Airways Group in Boston, MA seeks a Senior Reservations and Ticketing Agent to lead the Reservations and Ticketing team, manage staff interactions, and ensure optimal passenger itineraries. Responsibilities include issuing tickets, handling changes, and maintaining high service standards.

The role requires strong English communication, fare construction knowledge, Amadeus experience, and the ability to work independently or as part of a team. Ground operations duties may apply as needed.

Qualifications

• High school diploma with at least 2 years of related experience, or a bachelor's degree with at least 1 year.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Experience in airline or customer-facing role.
• Strong computer and geography knowledge.
• Excellent English communication skills.
• Knowledge of fare construction and ticketing.
• Ability to work independently and in a team.
• Strong numeric skills.

Responsibilities

• Lead Reservations and Ticketing Agents and act as intermediary between staff and management.
• Relays information to customers and assists them in finding the right itinerary; cancels or changes reservations when requested.
• Handle customer requirements ensuring minimum complaints; support travel agents with seat confirmation and VIP bookings.
• Maintain quality of reservations service and awareness of airline procedures and safety policies.
• Arrange reservations and routings using Amadeus to make bookings; communicate fares and policies to passengers.
• Issue tickets and quote fares to passengers.
• Investigate complaints to identify and fix weak areas.
• Prepare staff rosters to ensure proper manpower distribution.
• Ensure quality, meet airline standards, and motivate staff to achieve positive contributions.
• Maximize customer satisfaction and FFP enrolments; demonstrate friendliness and professionalism.
• Prepare sales reports for finance and generate weekly reports for the Line Manager.
• Respond to office communications, telephone and email queries promptly.
• Perform other duties as directed by Head of Department.

Skills

Amadeus

Ticketing

Fare construction

Customer service

English proficiency

Leadership

Numerical skills

Education

High school diploma with 2+ years experience

Bachelor's degree (or equivalent) with 1+ year experience

Tools

Amadeus

Ticketing system

MS Office

Job description

Senior Reservations and Ticketing Agent-BOS

Ref #

233541

Location

Job family

Cargo & Airport Operations

• Closing Date: 2026-10-10

We are currently recruiting for a Senior Reservations and Ticketing Agent in Boston, MA

The successful applicant will lead the Reservations and Ticketing Agents and act as intermediary between the staff and management. Relays the information to the customers and assists them finding the right itinerary for their needs. Cancels or changes reservations when customer requests it.

Your specific responsibilities include:

• The successful applicant will lead the Reservations and Ticketing Agents and act as intermediary between the staff and management.
• Relays the information to the customers and assists them finding the right itinerary for their needs. Cancels or changes reservations when customer requests it.
• Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
• Show dedication and commitment to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation).
• Arrange reservations and routings for passengers utilizing Amadeus system to make the bookings for passengers. Effectively communicate the fares, policies and procedures to passengers by providing accurate information.
• Issue tickets and quoting correct fares to passengers.
• Investigate complaints to define and correct weak areas.
• Prepare staff roster to ensure proper distribution of manpower.
• Ensure quality of work, meet the Airline standards, and motivate staff to achieve positive contribution on daily basis.
• Maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments by portraying friendliness, telephone etiquette and professionalism at all times towards clients.
• Prepare sales reports for finance and generate weekly reports to be submitted to your Line Manager as per the set deadlines and guidelines.
• Action office communicator, telephonic and email queries from QR outstations timeously.
• Perform other department duties related to his / her position as directed by the Head of the Department.

Additional Responsibilities:

• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

The successful candidate will have the following qualifications and skills:

• Candidates must possess either a high school diploma with a minimum of 2 years of job-related experience, or a bachelor's degree (or equivalent) with at least 1 year of job-related experience.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Working experience in an airline or customer related position.
• Computer knowledge.
• Fair knowledge of world Geography.
• Excellent English language communication skills -- spoken and written.
• Thorough knowledge of fare construction and ticketing.
• Ability to work independently as well as function as a team.
• Numeric skills.

You must have the current right to live and work in the United States. This position is not eligible for visa sponsorship.