Senior Reservations Agent - Hilton

Hilton Hotels; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Go Hilton Travel Discount

Employee stock purchase plan

Paid parental leave

Wellbeing resources

Generous PTO

Health plans

Retirement plans

Job summary

Hilton Hotels in Honolulu seeks a Senior Reservations Agent at the Hilton Hawaiian Village Waikiki Beach Resort to deliver exceptional guest service, convert inquiries into reservations, and uphold brand standards.

Join a renowned hospitality team with generous benefits, travel perks, and opportunities for career growth in a resort setting on Waikiki Beach.

Qualifications

• Knowledge of Hilton PMS system.
• Previous front desk or reservation experience is highly preferred.

Responsibilities

• Provide exceptional customer service: respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: convert guest inquiries into confirmed reservations
• Maintain attention to detail: record and process all reservations with accuracy
• Use proactive selling techniques: maximize room sales by promoting hotel services and upgrades
• Support sales efforts: respond to sales inquiries and help identify potential leads for future business opportunities

Skills

Hilton PMS knowledge

Front desk or reservations experience

Job description

Senior Reservations Agent - Hilton Hawaiian Village Waikiki Beach Resort

2026-11-01 Hilton Hotels Honolulu,HI

Description: Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Senior Reservations Agent, you're not just handling booking inquiries – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Senior Reservation Agent to join the team. Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues. Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune's World's Best Workplaces list! The ideal candidate will possess:

• Knowledge of Hilton PMS system
• Previous front desk or reservation experience is highly preferred

Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

What It Takes to Make the Stay At Hilton

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

EOE, including disability/vets