Senior Researcher - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

An established industry player is seeking a Senior Researcher to lead omnichannel research for mental health programs. This role involves analyzing various mental health journeys through applied ethnography, usability testing, and data analysis. You will collaborate with a dynamic team to enhance mental health services, making a significant impact on communities. With the flexibility to work remotely within the U.S., you'll enjoy a supportive culture focused on diversity and inclusion, alongside a comprehensive benefits package. Join this mission-driven organization and contribute to advancing health equity on a global scale.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 5+ years in user experience research with impactful studies.
• Expertise in qualitative and quantitative research methodologies.

Responsibilities

• Lead research strategy for assigned workstreams aligned with goals.
• Design and conduct qualitative and quantitative research studies.

Skills

User Experience Research

Qualitative Research

Quantitative Research

Analytical Skills

Communication Skills

Leadership Skills

Problem-Solving Skills

Education

Bachelor's Degree in a relevant field

Tools

Usability Testing Tools

Survey Platforms

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Researcher leads omnichannel research for the Mental Health Studio, analyzing the digital, telephonic, and in-person mental health journey of specific populations through applied ethnography, call listening, competitive intelligence, claims data, and usability testing. Reporting to the head of research, this person will collaborate daily with a small, cross-functional consumer experience team to drive the creation or improvement of mental health programs and services across the enterprise.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead research strategy for assigned workstreams, aligning with business goals and product objectives
• Design and conduct qualitative and quantitative research studies, including user interviews, surveys, and usability tests
• Analyze research data to generate actionable insights and recommendations for product improvements
• Collaborate with project teams to define participant criteria and partner with recruiting agencies for study recruitment
• Communicate research findings to cross-functional teams and stakeholders effectively

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in user experience research with a solid track record of impactful research studies
• 5+ years of expertise in qualitative and quantitative research methodologies for both digital and non-digital settings, ideally in healthcare or mental health settings
• Advanced analytical and problem-solving skills
• Proven exceptional communication and storytelling skills
• Proven solid leadership and interpersonal skills for effective collaboration with cross-functional teams
• Demonstrated ability to share a work sample or portfolio

Preferred Qualifications:

• Experience working in iterative, agile environments
• Experience bringing others from different fields along on the research process
• Knowledge of human-centered design and journey mapping

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.