Senior Representative, Order Fulfillment

Danfoss; City of Utica (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Bonus system

Paid vacation

Retirement plan

Flexible working hours

Personal insurance

Employee Resource Groups

State of the art virtual work enviro​n

Employee Referral Program

Job summary

Danfoss Senior Representative, Order Fulfillment in Utica, NY, supports customer order management, shipment coordination, and delivery performance for liquid-cooling products. The role links customer demand with site execution, ensuring accurate order data and proactive communication of delivery risks.

You will collaborate with Production Scheduling, Supply Chain, Operations, Quality, and Shipping to ensure timely order fulfillment, maintain records, generate status reports, and contribute to

Qualifications

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field, or equivalent experience.
• Experience in order management, customer service, supply chain, logistics, manufacturing support, or a related role.
• Strong attention to detail, organizational skills, and customer-service mindset.

Responsibilities

• Manage customer orders, backlog, promise dates, shipment readiness, and order status accuracy within ERP systems.
• Communicate delivery updates, order changes, shipment status, and potential risks to internal stakeholders and customer-facing teams.
• Identify and elevate fulfillment risks including material shortages, capacity constraints, quality holds, logistics issues, and inventory discrepancies.
• Support recovery plans for past‑due, high‑priority, and customer‑critical orders.
• Coordinate with Production Scheduling, Supply Chain, Operations, Quality, and Shipping teams to ensure timely order fulfillment.
• Maintain accurate order records, reports, commitment dates, and follow‑up actions.
• Prepare order status and backlog reports for daily management and leadership reviews.
• Support root cause analysis and continuous improvement efforts related to missed deliveries, shipment discrepancies, and order management issues.

Skills

Order management

Customer service

Supply chain

Logistics

Attention to detail

Organizational skills

Customer service mindset

Education

Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field

Tools

ERP systems

Order management systems

Job description

Senior Representative, Order Fulfillment

Req ID: 50664 | Job Location: Utica, NY, US | Employment Type: Full Time | Segment: Danfoss Power Solutions Segment | Job Category: Supply Chain and Operations | Work Location Type: On-site | Annual Salary Range: USD 80,000-100,000 | Job Experience Level: Associate

The Impact You'll Make

The Senior Representative, Order Fulfillment supports customer order management, shipment coordination, and delivery performance for liquid-cooling products manufactured and distributed from the Utica site, which is part of our rapidly growing Data Center Business Unit. This role serves as a key link between customer demand and site execution, ensuring accurate order information, proactive communication of delivery risks, and timely resolution of order fulfillment issues.

Success in this role is measured by accurate order management, on-time delivery support, effective escalation management, and strong customer communication.

What You’ll Be Doing

• Manage customer orders, backlog, promise dates, shipment readiness, and order status accuracy within ERP systems.


• Communicate delivery updates, order changes, shipment status, and potential risks to internal stakeholders and customer-facing teams.


• Identify and elevate fulfillment risks including material shortages, capacity constraints, quality holds, logistics issues, and inventory discrepancies.


• Support recovery plans for past‑due, high‑priority, and customer‑critical orders.


• Coordinate with Production Scheduling, Supply Chain, Operations, Quality, and Shipping teams to ensure timely order fulfillment.


• Maintain accurate order records, reports, commitment dates, and follow‑up actions.


• Prepare order status and backlog reports for daily management and leadership reviews.


• Support root cause analysis and continuous improvement efforts related to missed deliveries, shipment discrepancies, and order management issues.

What We're Looking For

Required Qualifications

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field, or equivalent experience.


• Experience in order management, customer service, supply chain, logistics, manufacturing support, or a related role.


• Strong attention to detail, organizational skills, and customer‑service mindset.

Preferred Qualifications

• Experience working with ERP or order management systems.


• Experience with backlog management, shipment coordination, and delivery performance tracking.


• Experience in a manufacturing or distribution environment.

Job Criteria

• Working knowledge of order fulfillment, backlog management, shipment coordination, and delivery communication processes.


• Ability to identify and communicate order risks and coordinate corrective actions across multiple functions.


• Strong data accuracy, follow‑up, and problem‑solving skills.


• Effective communication skills with the ability to provide clear customer‑impacting updates.


• Ability to collaborate across Operations, Supply Chain, Logistics, Quality, and customer‑facing teams to support delivery commitments.

What You'll Get from Us

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision‑making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The anticipated salary range for this position is $80,000,000 - $100,000 per year, based on experience, qualifications, and other job‑related factors.

We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Retirement plan
Flexible working hours
Personal insurance
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on‑and off‑highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family‑owned and employs over 39,000 people. We create long‑term value for our customers in more than 100 countries with a global footprint of around 100 factories.