Senior Representative, Customer Service

Cardinal Health; Tennessee; Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off

401k savings plan

Descripción de la vacante

Cardinal Health is seeking a Senior Representative, Customer Service Operations in LaVergne, TN. This hybrid role requires on-site presence two days per week with remote days the rest of the week.

You will manage customer accounts, ensure timely order fulfillment, handle backorders, and support field sales with service excellence. The role emphasizes problem resolution, contract administration, and cross-functional collaboration with Quality, Regulatory, and Finance teams to optimize customer

Formación

• 1–3 years of experience preferred.
• Must live within a 1-hour radius of LaVergne, TN.
• High School Diploma, GED or technical certification in related field or equivalent experience preferred.

Responsabilidades

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and new/lost business submissions.
• Acts as liaison for invoicing, reimbursement, and other services; resolves problems and disputes with customers.
• Collects and reviews customer feedback, complaints, recalls and product returns; coordinates with Quality and Regulatory teams.
• Identifies customer trends and opportunities to develop alternatives for efficiency and new business opportunities.
• Supports process improvement initiatives to optimize inventory, suppliers, and costs while improving service.
• Builds strong relationships with stakeholders across Supply Chain, Finance, Operations, and Marketing.
• Communicates with customers about needs and questions; troubleshoots equipment issues as necessary.

Conocimientos

Customer service

Account management

Problem solving

Educación

High School Diploma

Descripción del empleo

## Senior Representative, Customer ServiceApply: TN-LaVergne-3PL LV3: Full time: Posted Today: 20189207***What Customer Service Operations contributes to Cardinal Health*** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. ***Job Summary*** The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives.This is a hybrid position requiring on-site presence at the LaVergne, TN office two days per week, with the remaining days worked remotely.***Responsibilities**** Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.* Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.* Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.* Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.* Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.* Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.* Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.* Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.* Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. ***Qualifications**** 1-3 years of experience preferred.* Must live within a 1-hour radius of LaVergne, TN.* High School Diploma, GED or technical certification in related field or equivalent experience preferred. ***What is expected of you and others at this level**** Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments* In-depth knowledge in technical or specialty area* Applies advanced skills to resolve complex problems independently* May modify process to resolve situations* Works independently within established procedures; may receive general guidance on new assignments* May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range**: $18.70 per hour - $26.80 per hour**Bonus eligible**: No**Benefits**: Cardinal Health offers a wide variety of benefits and programs to support health and well-being* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs **Application window anticipated to close:** 12/14/2026 \\*if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.