Senior Specialist, Inside Sales

Synchrony; Charlotte (NC); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Synchrony is seeking an Insides Sales Specialist in the United States to drive engagement and credit goals through outbound calls, consulting, and analytics. You will partner with Field Sales Managers to deliver campaigns, reports, and training to store and regional leaders, expanding applications and sales across assigned territories.

The role requires 1 year of sales experience in financial services or 3 years in other industries, plus CRM and software proficiency.

Qualifications

• 1 year minimum of telephone or field sales experience in financial services.
• 3 years of sales experience if coming from a non-financial industry
• Proficiency with various software programs.

Responsibilities

• Own a defined territory / set of accounts.
• Conduct outbound telephone consultations with clients to educate on credit benefits and usage.
• Develop and maintain key external client relationships at store/station, market/jobber, regional and district levels.
• Drive improved performance in applications and engagement for assigned territory.
• Implement targeted strategies to increase client engagement for underperforming accounts within risk parameters.
• Support sales and marketing campaigns.
• Partner with Client Development/Sales Support to develop and deliver client reporting/analysis packages at multiple levels.
• Conduct train-the-trainer sessions with clients on credit programs and campaigns via WebEx/phone.
• Provide support to FSMs for shared territories/accounts and post-visit follow up calls.
• Manage inbound client inquiries related to campaigns and program questions.
• Assist in client escalation and resolution processes.
• Deliver on QA standards and capture all interactions in Salesforce.
• Perform other duties and special projects as assigned.

Skills

Telephone sales

Field sales

CRM experience

Client relations

Education

BA or BS degree

Tools

Salesforce

Job description

Role Summary/Purpose

This Insides Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals.

Role Summary/Purpose

This Insides Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals. This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.

Essential Responsibilities

• Own a defined territory / set of accounts
• Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
• Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
• Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
• Support sales and marketing campaigns
• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
• Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required
• Provide support to FSMs, as requested, for shared territories / accounts including FSM post visit follow up calls
• Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
• Assist in client escalation and resolution processes
• Deliver on Quality Assurance standards set forth by the organization
• Capture all client interactions in Salesforce
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Minimum of 1 year of telephone sales/field sales experience in financial services industry; or
• Minimum of 3 years sales experience if unrelated industry
• Demonstrated ability to use various software programs

Desired Characteristics

• BA or BS degree
• Spanish/English fluency
• CRM experience (Sales Force preferred)
• Professional and consultative selling skills with emphasis on influencing others to take action
• Ability to work in a team
• Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone
• Excellent written and verbal skills
• Excellent telephone etiquette
• Excellent organizational and follow-up skills
• Ability to manage multiple priorities
• Willingness to work a flexible schedule, which may include overtime and weekends
• Self-motivated
• Strong problem-solving skills.

Grade/Level: 07

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Our Way Of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group

Sales