Senior Representative, Brokerage Operations - Fidelity OSG (Ops & Services Group)

Fidelity Investments

Roanoke (TX)

Hybrid

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

On-the-job training

Hybrid working model

Job summary

A leading financial services company is seeking a Senior Representative for their Brokerage Operations group. This role involves supporting major lines of business and ensuring high-quality transaction processing. Ideal candidates will have strong customer service skills and the ability to build relationships with internal partners. Opportunities for training and development are provided to enhance industry knowledge.

Qualifications

2 years of work-related experience preferred.
One or more years of customer service and processing experience recommended.

Responsibilities

Deliver highly efficient transaction processing.
Establish relationships with teams to service clients.
Use various online tools for client requests.

Skills

Customer Service

Analytical Skills

Interpersonal Skills

Organizational Skills

Time Management

Education

High school diploma

College degree (preferred)

Job description

Senior Representative, Brokerage Operations - Fidelity OSG (Ops & Services Group)

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Senior Representative, Brokerage Operations - Fidelity OSG (Ops & Services Group)

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The Role

Members Of This Group Acquire An Essential Understanding Of The Financial Services Industry. These Associates Work In Fidelity’s Operations And Services Group (OSG), Supporting Our Major Lines Of Business Including Personal Investing, Fidelity Institutional, And National Financial Services. You Will Work Closely With Contra Firms, Including Bank And Insurance Companies And Brokerage Firms, To Determine The Statuses Of Incoming Transfers. The Team Is The Voice Of The Customer And Is Dedicated To Facilitating And Completing The Transfers With The Highest Level Of Quality And Excellence. Utilizing Various On-line Tools And Reference Materials, You Will Handle The Accurate And Timely Processing Of Client Requests. You Will Have Opportunities To Build Working Relationships With Internal Business Partners. Overall You Will Be Tasked With

Delivering highly efficient transaction processing
Establishing relationships with numerous teams within Fidelity to service our clients while supporting divisional business needs and maintaining a “client first” mentality
Delivering outstanding results quickly and efficiently, using effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

Job Description

The Role

Members Of This Group Acquire An Essential Understanding Of The Financial Services Industry. These Associates Work In Fidelity’s Operations And Services Group (OSG), Supporting Our Major Lines Of Business Including Personal Investing, Fidelity Institutional, And National Financial Services. You Will Work Closely With Contra Firms, Including Bank And Insurance Companies And Brokerage Firms, To Determine The Statuses Of Incoming Transfers. The Team Is The Voice Of The Customer And Is Dedicated To Facilitating And Completing The Transfers With The Highest Level Of Quality And Excellence. Utilizing Various On-line Tools And Reference Materials, You Will Handle The Accurate And Timely Processing Of Client Requests. You Will Have Opportunities To Build Working Relationships With Internal Business Partners. Overall You Will Be Tasked With

Delivering highly efficient transaction processing
Establishing relationships with numerous teams within Fidelity to service our clients while supporting divisional business needs and maintaining a “client first” mentality
Delivering outstanding results quickly and efficiently, using effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

The core areas of focus for our Senior Reps include:

Account Re-Registration Services (ARS): re-registration for client’s experiencing life events.
Transfer of Assets: facilitating movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions.
Mutual Fund Reconciliation: Daily recon of non-Fidelity mutual fund accounts and FDIC Insured Sweep products. Understanding of FINRA and SEC regulatory requirements such as SEC Rule 15c3-1, 15c3-3 needed and can be trained on. These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients.

The Expertise And Skills You Bring

High school diploma (college degree preferred) and/or 2 years of work-related experience
One or more years customer service and processing experience recommended
Excellent interpersonal and leadership skills
Brokerage operations or financial services experience preferred
Deliver superior service to all our clients by processing their requests in an accurate and timely manner
Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges
Grow and succeed through feedback and instruction
Great organization and time management skills
Effective written and verbal communication will assist business partners and customers when requests are not in good order
Take the initiative to learn new functions and engage in inter-departmental training
Identify opportunities to develop new procedures on an ongoing basis to improve the documentation process
Use multiple systems to analyze transactions
Collaborate to develop an excellent work environment

Fidelity will provide on the job training for all hires.

Note: Fidelity will not provide immigration sponsorship for this position.

#osghiring

The Team

The goal of Fidelity’s Operation and Services Group is to deliver superior service to our customers within a highly efficient transaction processing organization. OSG operates out of sites across the US and Ireland and supports Personal Investing, Institutional, Workplace and Fidelity Fund Direct businesses. OSG is also Fidelity's primary clearing and custody-broker dealer. OSG provides back-office support functions for National Financial Services LLC, a registered broker dealer that provides clearance, execution, communications facilities, systems support, operational services, information management and financial products to retail and institutional customers worldwide.

Certifications

Category:

Brokerage Operations

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Seniority level