Senior Reporting & Automation Analyst - Power BI/Tableau

TechDigital Group

Atlanta (GA)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

TechDigital Group in Atlanta, GA seeks a Reporting & Automation Analyst/Lead with 7+ years in BI, reporting, analytics, and ITSM. You will own enterprise reporting, automate data workflows, and deliver executive dashboards to leadership.

The ideal candidate has 5+ years Power BI, 3+ years Tableau, and strong ITIL/ITSM understanding. You will collaborate with IT Operations and Service Delivery to drive data-driven decisions and continuous improvement.

Qualifications

7+ years of experience in Reporting, Analytics, BI, or IT Operations Reporting.
Minimum 5+ years of hands-on Power BI experience.
Minimum 3+ years of Tableau development experience.
Experience supporting enterprise-scale reporting environments in ITSM/IT Operations.
Experience working in ITIL-driven organizations.

Responsibilities

Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
Create executive-level reports, scorecards, and KPI dashboards.
Perform trend analysis and deliver actionable business insights.
Develop operational reporting for Incident, Problem, Change, and Service Management functions.
Present findings and recommendations to senior leadership.
Automate report generation and distribution processes.
Leverage Power Automate, SQL and scripting tools to reduce manual effort.
Identify opportunities to improve operational efficiency through automation.
Support and enhance reporting for Incident, Problem, Change, Availability, SLA Management.
Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.