Senior Rental Experience Specialist

Penske Truck Leasing Co.; Traverse City (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Senior Rental Representative to provide exceptional customer service, handle inquiries, and coordinate rental logistics in Traverse City, MI.

The role requires strong interpersonal and telephone skills, plus the ability to manage a large fleet and ensure customer satisfaction in a fast-paced environment. The position is based at 1645 W South Airport Rd, Traverse City, MI 49686, with duties spanning rental transactions, policy explanations, and problem

Qualifications

• 1+ year of customer service experience recommended
• Ability to handle requests and complaints professionally
• Basic computer skills and familiarity with MS Office

Responsibilities

• Compute charges for rental items and process payments.
• Prepare merchandise for display and rental.
• Explain rental policies and procedures to customers.
• Answer phones and greet customers to determine needs.
• Maintain records of transactions and customer interactions.
• Inspect and adjust rental items to meet customer needs.

Skills

Customer service

Telephone skills

Interpersonal skills

Team player

Education

High School diploma or equivalent

Some college or Bachelor's preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Penske Truck Leasing Co., L.P. is seeking a Senior Rental Representative to provide exceptional customer service, handle inquiries, and coordinate rental logistics in Traverse City, MI.

The role requires strong interpersonal and telephone skills, plus the ability to manage a large fleet and ensure customer satisfaction in a fast-paced environment. The position is based at 1645 W South Airport Rd, Traverse City, MI 49686, with duties spanning rental transactions, policy explanations, and problem