Senior Renewals Representative

Thales; Austin (TX); Hybrid; USD 105,880 - 200,746; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Retirement Savings Plan

Paid Time Off and Holidays

Job summary

Thales is hiring a Senior Renewals Representative in Austin, Texas. This role focuses on leading account renewals and ensuring exceptional customer relationships. The ideal candidate will have over 5 years of related experience and a proven ability to manage renewals processes.

The position offers a hybrid work environment and a competitive compensation package including health benefits, retirement plans, and paid time off.

Qualifications

• 5+ years of experience in Renewals, Sales, Operations, or Account Management.
• Ability to work independently with minimal supervision.
• Demonstrated ability to establish strong internal and external relationships.

Responsibilities

• Lead the strategic approach to account renewals.
• Manage the Renewals team's pipeline.
• Mentor junior team members.

Skills

Strong organizational skills

Verbal and written communication skills

Negotiation skills

Attention to detail

Education

Bachelor’s degree in Business or Marketing

Tools

Clari

SFDC (Salesforce)

Job description

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Location

Hybrid – Austin, TX

Position

Thales is hiring a Senior Renewals Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an integral part of a team, driving world‑class renewals processes and setting the standard for excellence in customer success.

Key Areas of Responsibility

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base.
• Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences.
• Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services.
• Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team.
• Innovate processes and strategies.
• Coordinate and contribute to the development of critical revenue‑retention strategies, collaborating with cross‑functional teams to improve customer success.
• Serve as an ambassador of the brand, demonstrating leadership in crafting top‑tier customer experiences.

Minimum Requirements

• Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience.
• 5+ years of experience in Renewals, Sales, Operations, or Account Management.
• Ability to work independently with minimal supervision and manage distractions effectively.
• Strong organizational and time‑management skills with proven ability to effectively juggle competing priorities.
• Strong verbal and written communication skills.
• Demonstrated ability to work with a sense of urgency.
• Strong attention to detail.
• Demonstrated ability to establish strong internal and external working relationships.
• Basic proficiency with Clari and/or SFDC (or other CRM system).
• Willing to travel to customer meetings and other internal cross‑functional meetings; travel considered less than 5% of time.

Legal and Equal Opportunity Statement

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

Compensation and Benefits

Reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and variable compensation target, is between Total Target Cash (TTC) 105,880.00 - 200,746.00 USD Annual.

Thales provides an extensive benefits program for all full‑time employees working 30 or more hours per week and their eligible dependents, including:

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well‑being Program.