Senior Renewals Manager

LogicMonitor; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

LogicMonitor in Austin, TX seeks a Senior Renewals Manager to own renewal strategy and end-to-end negotiations. You will collaborate with Customer Success and Sales to generate quotes, secure POs and signatures from customers and channel partners, and drive expansions where possible.

You will manage a high-value renewal portfolio, monitor forecasts in Salesforce, mitigate churn risk, and align with Finance and Legal to ensure timely, compliant renewals and improved pricing consistency.

Qualifications

• Advanced Salesforce or CRM proficiency.
• Ability to manage large renewal portfolios.
• Strong analytical and negotiation skills.
• Excellent written and verbal communication.
• Experience with enterprise SaaS renewals, quoting, or contract management.
• Proven success meeting renewal quotas and forecast accuracy.

Responsibilities

• Own renewal strategy and end-to-end negotiations.
• Collaborate with Customer Success and Sales to generate quotes, secure POs and signatures from customers and channel partners, and drive expansions.
• Manage high-value renewal portfolio across multi-region/enterprise scope.
• Track renewal forecasts in Salesforce and maintain renewal risk assessments.
• Lead renewal negotiations with stakeholders to ensure pricing integrity and business objectives.
• Mitigate churn risk by engaging executive or procurement stakeholders when needed.
• Coordinate with Finance and Legal to ensure timely, compliant renewals.

Skills

Negotiation

Communication

Forecasting

Stakeholder influence

Risk assessment

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

• The Senior Renewals Manager plays a pivotal role in managing the renewal of SaaS contracts, collaborating closely with the Customer Success and Sales teams to ensure the seamless delivery of quotes and securing of Purchase Orders and signatures from customers and channel partners
• This position requires a proactive approach, excellent communication skills, and a thorough understanding of the software sales cycle and procurement processes, with a keen eye for identifying and capitalizing on growth opportunities within the customer base
• This role will negotiate with customers to renew and apply expansions on deals
• Manage a portfolio of high-value or strategic renewal accounts with increased complexity (multi-region, multi-product, or enterprise scope)
• Track accurate renewal/SaaS lists by quarter, account, and territory; maintain ownership of renewal forecasting in Salesforce
• Drive renewal negotiations end-to-end — from quote generation to contract execution — ensuring pricing integrity and alignment with business objectives
• Lead renewal strategy calls with Customer Success and Sales to assess risk, upsell potential, and renewal probability
• Proactively identify and mitigate churn risk; engage executive or procurement stakeholders where required
• Collaborate with Finance and Legal to ensure timely and compliant completion of renewals
• Deliver accurate weekly renewal and churn forecasts with supporting commentary
• Develop insights and recommendations to improve renewal processes, pricing consistency, and forecasting accuracy
• Share best practices across the renewals organization and help refine renewal playbooks
• Partner with Customer Success leadership to provide data-driven feedback on customer health, usage, and adoption trends impacting renewals
• Ensure exceptional customer experience throughout the renewal lifecycle

Advanced Salesforce or CRM proficiency; ability to manage large renewal portfoliosHigh attention to detail and process excellenceExcellent organizational and time management abilities; adept at prioritizing multiple concurrent renewalsBachelor’s degree required4+ years of SaaS renewals, quoting, or contract management experience (preferably in enterprise environments)Strong analytical and negotiation skills with the ability to interpret and leverage dataStrong written and verbal communication skills; capable of influencing at multiple levels internally and externallyProven success in achieving or exceeding renewal quotas and forecast accuracy targetsExperience collaborating with technical, legal, and financial stakeholders