Senior Remote Quality & Compliance Leader

BECU; Oregon (WI); On-site; USD 83,000 - 154,000; Full time

Job summary

BECU is seeking a Senior Quality & Administration Manager to strengthen quality assurance, compliance, and operational excellence across the enterprise. You will partner with leaders across units to elevate performance standards and drive improvements that enhance member experiences and business outcomes.

This role emphasizes governance, process optimization, and executive-level reporting, with opportunities to leverage data analytics and AI tools to inform decisions.

Qualifications

• Bachelor’s degree in business, or equivalent work or educational experience.
• 5+ years of experience in quality assurance, compliance, or process improvement roles.

Responsibilities

• Lead quality assurance, compliance, and operational excellence strategies.
• Monitor enterprise adherence to standards, internal policies, and regulatory requirements.
• Organize and oversee QA reviews and risk-based audits to address findings.
• Identify risks and partner with stakeholders to develop corrective actions.
• Drive continuous improvement to streamline workflows and reduce risk.
• Develop standardized quality frameworks and governance processes.
• Support cross-functional change initiatives to improve quality outcomes.
• Analyze performance data and deliver executive insights through reports and dashboards.

Skills

Quality Assurance

Compliance

Process Improvement

Risk Management

Data Analysis

Leadership

Executive Reporting

Excel

Copilot

Education

Bachelor's degree in business

Tools

Microsoft Copilot

Excel

Job description

BECU is seeking a Senior Quality & Administration Manager to strengthen quality assurance, compliance, and operational excellence across the enterprise. You will partner with leaders across units to elevate performance standards and drive improvements that enhance member experiences and business outcomes.

This role emphasizes governance, process optimization, and executive-level reporting, with opportunities to leverage data analytics and AI tools to inform decisions.