Sr Quality & Administration Manager

BECU; North Carolina; On-site; USD 107,000 - 130,000; Full time

Benefits offered by this job

401(k) Match

Medical, Dental and Vision

PTO + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is seeking a Senior Quality & Administration Manager to strengthen quality assurance, compliance, and operational excellence across our enterprise. You will partner with leaders across multiple business units to identify risk, improve performance, and elevate member experience.

In this role, you will lead governance, oversee QA reviews, and drive data‑driven decisions using advanced analytics and AI tools.

Qualifications

• Bachelor’s degree in business, or equivalent work or educational experience.
• 5 years of experience in quality assurance, compliance, or process improvement roles.
• Lean, Six Sigma, or similar continuous improvement certification preferred.

Responsibilities

• Lead quality assurance, compliance, and operational excellence strategies across multiple units.
• Monitor adherence to standards and governance to mitigate risk.
• Oversee second line QA reviews and audit activities.
• Identify risks and drive corrective action plans.
• Develop standardized quality frameworks and best practices.

Skills

Quality assurance

Compliance

Process improvement

Data analysis

Executive communication

Education

Bachelor’s degree in business, or equivalent work or educational experience

Lean Six Sigma certification

Tools

Excel

Microsoft Copilot

AI tools

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $106,600.00-$130,100.00 annually. The full Pay Range is $82,900.00 - $154,000.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – Because People Helping People Starts With Supporting You

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Impact You’ll Make

As the Senior Quality & Administration Manager, you'll play a pivotal role in strengthening quality assurance, compliance, and operational excellence across the enterprise. You'll partner with leaders across multiple business units to identify risk, elevate performance standards, and drive meaningful improvements that enhance both member experience and business outcomes. Your expertise in quality reviews, governance, compliance, and process optimization will help ensure operational integrity while supporting strategic organizational goals. Through executive-level reporting and enterprise-wide influence, you'll help shape the future of quality and risk management at BECU. This is an opportunity to make a visible impact across the organization while leading initiatives that improve efficiency, consistency, and compliance.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

What You’ll Do

• Develop Enterprise Strategies: Lead and execute quality assurance, compliance, and operational excellence strategies that support organizational priorities and drive consistent results across multiple business units.
• Ensure Regulatory Alignment: Monitor enterprise adherence to operational standards, regulatory requirements, internal policies, and industry expectations to help mitigate risk and support sound governance practices.
• Lead Second Line Quality Assurance Reviews: Organize, coordinate, and oversee risk-based QA reviews and audit activities, ensuring quality standards are met and findings are addressed effectively.
• Manage Risk & Remediation: Identify operational, compliance, and process-related risks; partner with stakeholders to develop corrective action plans and ensure timely resolution of findings.
• Optimize Business Processes: Drive continuous improvement initiatives that streamline workflows, improve efficiency, reduce risk, and strengthen overall business performance.
• Establish Best Practices: Develop and implement standardized quality frameworks, governance processes, and operational best practices that support consistency and enterprise-wide excellence.
• Support Change & Transformation: Influence cross-functional teams through process enhancements and organizational change initiatives designed to improve quality outcomes.
• Analyze Performance Data: Gather, evaluate, and interpret quality, compliance, and operational performance data to identify trends, risks, and opportunities for improvement.
• Deliver Executive Insights: Create and present meaningful reports, dashboards, and executive summaries that provide leadership with actionable recommendations and performance visibility.
• Leverage Technology & Analytics: Utilize reporting tools, data analysis capabilities, and emerging technologies, including AI solutions, to improve decision‑making and quality outcomes.
• Partner Across the Enterprise: Collaborate with leaders across operations, compliance, credit risk, fraud risk, and other business areas to align quality objectives and achieve organizational goals.
• Influence Without Direct Authority: Build strong relationships, drive accountability, and foster collaboration to achieve successful outcomes across diverse stakeholder groups.
• Provide Leadership & Program Oversight: Manage key programs and initiatives while promoting a culture of continuous improvement, accountability, and operational excellence.
• Additional Responsibilities: Perform other duties as assigned.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

What You’ll Gain

• The opportunity to influence enterprise‑wide quality assurance, compliance, and operational excellence strategies.
• Broad exposure to senior leadership and key business functions across the organization.
• The ability to drive meaningful change through process improvement, governance, and risk management initiatives.
• A highly visible role where your recommendations directly impact business performance and member experience.
• Opportunities to lead cross‑functional initiatives and strengthen enterprise‑wide quality standards.
• Exposure to advanced reporting, analytics, AI tools, and continuous improvement methodologies.
• Collaboration with leaders who are committed to operational excellence, innovation, and long‑term organizational success.
• The chance to build scalable frameworks, influence strategy, and leave a lasting impact on the organization.

Minimum Qualifications:

• Bachelor’s degree in business, or equivalent work or educational experience.
• 5 years of experience in quality assurance, compliance, or process improvement roles.

Desired Qualifications

• Leadership skills with experience in managing cross‑functional teams and driving organizational change.
• Advanced knowledge of regulatory compliance standards and quality management systems.
• Professional designation in relevant field preferred.
• Extensive experience in quality and control design methodology, compliance management, and process improvement (5+ years).
• Expertise in data analysis, reporting, and project management tools.
• Strong data gathering, coding, and Excel skills.
• Sound knowledge of Microsoft Copilot applications.
• Experience leading quality assurance reviews, second line defense programs, and risk management initiatives.
• Ability to influence and build partnerships across multiple business units and stakeholder groups.
• Executive‑level communication, presentation, and reporting capabilities.
• Experience leading enterprise‑wide operational excellence and continuous improvement initiatives.
• Lean, Six Sigma, or similar continuous improvement certification preferred.
• Experience leveraging AI tools, data mining, and advanced analytics to drive business insights.
• Change management experience within complex or highly regulated environments.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

#BECU #YourGrowth #BECUJourney

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.