Senior Reliability Engineer — AI-Driven Observability

hims & hers; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Comprehensive health benefits

Employee Stock Purchase Program (ESPP)

401k benefits with employer matching

Offsite team retreats

Job summary

Hims & Hers is seeking a Senior Reliability Engineer to make our systems more reliable by building observability, tooling, and automation that catch problems before customers notice. You will own reliability for critical journeys, lead peak-load testing, and mature incident response across Datadog, FireHydrant, and Jira.

If you have 5+ years in SRE/Infrastructure and a proven track record, join us in a fast-paced environment that embraces AI-assisted operations and scalable reliability practices.

Qualifications

• 5+ years as Software, SRE, Platform, or Infrastructure Engineer.
• Strong software engineering fundamentals; able to read/app code across stack.
• Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL.
• Experience running or maturing incident management end to end.
• Daily, practical use of AI coding/analysis tools to accelerate investigation and reporting.

Responsibilities

• Own reliability for Tier 1 customer journeys with SLOs and monitors.
• Lead capacity and resilience work for peak load and growth.
• Mature incident response integrating FireHydrant, Datadog, and Jira.
• Automate OE with AI-driven agents and tooling.
• Be the deep-debugging expert and coach teams on SLOs and on-call practices.

Skills

Observability

SLO engineering

Incident management

AWS

Kubernetes/EKS

PostgreSQL

AI tooling

Communication

Tools

Datadog

FireHydrant

Jira

PagerDuty

OpenTelemetry

Istio

Terraform

K6

Job description

Hims & Hers is seeking a Senior Reliability Engineer to make our systems more reliable by building observability, tooling, and automation that catch problems before customers notice. You will own reliability for critical journeys, lead peak-load testing, and mature incident response across Datadog, FireHydrant, and Jira.

If you have 5+ years in SRE/Infrastructure and a proven track record, join us in a fast-paced environment that embraces AI-assisted operations and scalable reliability practices.