Senior Reliability & Customer Quality Engineer

COHERENT; Fremont (CA); On-site; USD 130,000 - 175,000; Full time

Job summary

Coherent Corp. seeks a Reliability & Quality Program Manager to drive qualification and reliability effort for transceiver products and photonics ICs.

You will coordinate across R&D, manufacturing, and supply chain, track milestones across global sites, and lead root-cause analyses and CAPA actions. The role requires 5+ years in optical transceivers, networking hardware, semiconductors, electronics manufacturing, or data centers, with strong cross-functional collaboration and data-driven

Qualifications

• Experience supporting R&D, quality, reliability, operations organizations as well as clear customer focus.
• Excellent organizational and multitasking abilities, attention to detail, strong follow-through.
• Willingness to collaborate with colleagues overseas and influence without authority.
• Professional written and verbal communication skills.
• Limited travel required for hands-on collaboration and issue closure.
• Familiarity with reliability qualification testing, CAPA systems, NPI.

Responsibilities

• Support VP of Transceiver Quality and NPI/Customer Quality/Failure Analysis managers to drive resolution of qualification and reliability risk areas.
• Transceiver product and Photonics IC reliability qualification status and tracking to milestones across sites in Asia, US, Europe
• Use of advanced analytical tools and software to investigate complex materials, mechanical, thermal, electrical, process interactions
• Critical Customer Cases and Escalations
• Visualize 3D structures and complex possible interactions and propose failure analysis strategies to understand failure modes and sequence of events.
• Motivation and ability to learn new product architectures and integrated structures and help identify potential reliability risks
• Synthesize data and information to summarize key points and facilitate rapid and informed decision-making
• Support New Product Introduction (NPI) reliability qualifications, customer field reliability issues to resolve the issues with a high sense of urgency.
• Lead and coordinate cross-functional projects and actions involving Reliability Engineering, Customer Quality, Operations, Manufacturing, Supply Chain, Product Engineering as well as commercial stakeholders.
• Drive accountability for commitments and ensure timely execution of deliverables.
• Escalate risks, resource constraints, and schedule issues to leadership.
• Document Lessons Learned: Root Cause, Corrective & Preventive Actions
• Support annual planning, budgeting, headcount tracking, and capital expenditure requests/approvals/status.
• Assist in implementation of quality excellence initiatives.

Job description

Coherent Corp. seeks a Reliability & Quality Program Manager to drive qualification and reliability effort for transceiver products and photonics ICs.

You will coordinate across R&D, manufacturing, and supply chain, track milestones across global sites, and lead root-cause analyses and CAPA actions. The role requires 5+ years in optical transceivers, networking hardware, semiconductors, electronics manufacturing, or data centers, with strong cross-functional collaboration and data-driven