Senior Release Manager

Socket.dev; Sandy (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE CXone seeks a Senior Release Manager to own enterprise release strategy and governance for our mission-critical SaaS platform. You will partner with Engineering, Product, QA, Operations, Security, and Support to ensure predictable, high-quality releases with a 99.99% uptime SLA.

This role requires leading complex, cross-team releases, driving automation, ITIL-aligned Change and Problem Management, and mentoring teams, including off-hours support when needed.

Qualifications

• 3+ years in SDLC for enterprise SaaS with ownership of release management.
• 1+ year leading complex, concurrent software releases in a senior role.
• Strong ITIL Change/Problem Management, governance, and risk management knowledge.

Responsibilities

• Own and evolve enterprise release management strategy, governance frameworks, and best practices across NiCE CXone.
• Plan, orchestrate, and execute large-scale SaaS releases spanning multiple teams and deployment models.
• Serve as the primary release authority, ensuring readiness and go/no-go decisions.
• Partner with Engineering, Product, QA, Operations, Security, Support to align dependencies and outcomes.
• Drive automation and continuous improvement of release processes and SDLC practices.
• Oversee testing strategies and environment readiness with quality gates.
• Lead ITIL-aligned Change and Problem Management and post-release reviews.
• Lead early customer access and beta programs, with clear communications.
• Mentor Release Managers and cross-functional teams on best practices and tooling.
• Act as senior escalation point during release incidents and coordinate resolutions.
• Represent Release Management in executive and customer communications.

Skills

Leadership

SDLC

CI/CD

ITIL

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Release automation tools

CI/CD tooling

Job description

Senior Release Manager

About the Role

The Senior Release Manager is a strategic leader within the Release Management function at NiCE CXone. This role owns and drives enterprise-wide release strategy, governance, and execution for our mission‑critical, industry‑leading customer interaction management platform. The Senior Release Manager partners closely with Engineering, Product, and Operations leadership to ensure predictable, high‑quality, and highly available SaaS releases that meet a 99.99% uptime SLA, while continuously evolving release practices through automation and operational excellence.

How You’ll Make an Impact

• Own and evolve enterprise release management strategy, governance frameworks, and best practices across NiCE CXone.
• Lead planning, orchestration, and execution of complex, large‑scale SaaS releases spanning multiple teams, services, and deployment models.
• Serve as the primary release authority, ensuring readiness, risk assessment, and go/no‑go decision‑making aligned with business priorities.
• Partner with Engineering, Product, QA, Operations, Security, Support, and other stakeholders to align dependencies, and release outcomes.
• Drive continuous improvement of release processes, change management, and automation across the SDLC to increase reliability and reduce operational risk.
• Oversee testing strategies and environment readiness, ensuring quality gates and validation standards are met prior to release.
• Champion ITIL‑aligned Change and Problem Management practices, including post‑release reviews, root cause analysis, and corrective actions.
• Lead early customer access and beta programs, managing communication plans, success metrics, and escalation paths.
• Mentor and guide Release Managers and cross‑functional teams on release best practices, tooling, and execution standards.
• Act as a senior point of escalation during release‑related incidents, coordinating response and resolution across teams.
• Represent Release Management in executive and customer‑facing communications with clarity, confidence, and accountability.
• Provide leadership and oversight for releases during off‑hours, including nights and weekends, as required.

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
• 3+ years of experience working within the SDLC in enterprise SaaS environments, with significant ownership of release management functions.
• 1+ years of experience leading complex, concurrent software releases in a senior Release Manager or similar role.
• Deep understanding of modern SDLC practices, CI/CD pipelines, and cloud‑based deployment strategies (monolith and microservices).
• Strong knowledge of ITIL Change and Problem Management, release governance, and risk management principles.
• Proven ability to lead cross‑functional initiatives, influence without authority, and drive alignment at senior levels.
• Excellent analytical, decision‑making, and problem‑solving skills, with a strong focus on quality and operational resilience.
• Exceptional communication and stakeholder management skills, including experience presenting to executive audiences.
• Experience with release automation, tooling, and metrics to improve deployment reliability and transparency.
• Background in software engineering, DevOps, or QA/testing is highly desirable.

What’s in It for You

• Ownership of release strategy for a highly available, enterprise‑scale SaaS platform.
• Opportunity to shape and mature release management practices across a global organization.
• Exposure to advanced CI/CD, cloud‑native, and microservices architectures.
• High visibility, influence, and impact across product, engineering, and operations leadership.

Enjoy NiCE‑FLEX!

• At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting Into: Engineering Manager, Release Management

Role Type: Individual Contributor

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.