Senior Relationship Banker

First National Bank Of Pennsylvania; Towson (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k)

Paid time off

Sick time

Vacation time

Paid holidays

Other voluntary benefits

Job summary

First National Bank Of Pennsylvania in Towson, MD, seeks a Senior Relationship Banker to execute consumer banking asks and convert transactions into sales leads. The role supports branch sales goals and uses FNB digital tools to enhance customer interactions.

The position requires strong customer service, communication, and analytical skills, with a focus on accuracy, policy adherence, and daily operations across locations as needed.

Qualifications

• High School diploma or GED.
• 1 year of experience in customer service or banking preferred.
• Knowledge of banking products and services.

Responsibilities

• Promotes the sales process by leveraging leads, greeting customers, and identifying service and product needs.
• Make recommendations in selling and cross-selling of bank products and services.
• Identify and achieve weekly sales goals set by the Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.
• Manage lifecycle of all relationships according to consumer bank standards.
• Assist with daily sales activity and monitor sales results.
• Perform routine operational duties including teller transactions per policies.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Analytical skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Banking policies

Sales skills

Education

High School diploma or GED

Job description

Primary Office Location:

1 Pennsylvania Avenue. Towson, Maryland. 21204. Join our team. Make a difference - for us and for your future.

Position Title:

Senior Relationship Banker

Business Unit:

Retail

Reports to:

Varies Based On Assignment

Position Overview:

This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible for the execution of branch leads according to consumer bank standards, successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, strategies, programs, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:

• Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales goals set by the Branch Manager.
• Incorporate FNB digital products & services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

High School or GED

Minimum Years of Experience Required

1

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions

May require overnight travel for training purposes, particularly during onboarding.

Compensation

Compensation Grade: NEX10 Pay Range: $21.96 - $36.60 FNB’s total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay.

Benefits

• medical
• dental
• vision
• life insurance
• flexible spending accounts
• health savings account
• 401(k)
• paid time off
• sick time
• vacation time
• paid holidays
• other voluntary benefits

Equal Employment Opportunity

Equal Employment Opportunity (EEO): It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran.

FNB provides all applicants and employees a discrimination and harassment free workplace. A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.