Senior Relationship Banker

First National Bank; Towson (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

First National Bank in Towson, MD is seeking a Senior Relationship Banker to execute traditional consumer banking tasks, manage branch leads, and convert transactions into qualified sales or referrals. You will follow bank policies, uphold core values, and support customers across market locations.

The role emphasizes delivering excellent service, achieving weekly sales goals, leveraging digital products, and collaborating with teammates.

Qualifications

• Excellent customer service is required.
• Strong written and verbal communication.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented and data-driven.
• Proficient with MS Word.
• MS Excel - intermediate level.
• MS PowerPoint - basic level.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through leads and outbound calling.
• Identify customer needs and cross-sell Bank products.
• Input and maintain data quality for referrals and applicants.
• Manage daily sales activity and assist with pre-shift sales huddles.
• Perform routine teller and other operational duties.
• Adhere to bank policies and risk management requirements.

Skills

Excellent customer service

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC & software proficiency

Sales and customer service

Knowledge of banking policies

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Job description

Primary Office Location: 1 Pennsylvania Avenue. Towson, Maryland. 21204.

Join our team. Make a difference - for us and for your future.

Position Title: Senior Relationship Banker

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview

This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible for the execution of branch leads according to consumer bank standards, successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, strategies, programs, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales goals set by the Branch Manager. Incorporate FNB digital products & services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.

Completes operational duties of branchas assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

1

Skills Required to Perform the Primary Responsibilities of this Position

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding.

Compensation Grade

NEX10

Pay Range

$21.96 - $36.60

FNB's total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay. FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits.

Equal Employment Opportunity (EEO)

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.