Senior Registration Associate

St. Peter's Health Partners; Village of Ballston Spa (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Peter's Health Partners is seeking a Senior Registration Associate for a full-time, day-shift role in Ballston Spa. The position supports front-end operations, patient flow, and revenue cycle activities within a medical practice, delivering courteous service in alignment with the organization's mission.

You will handle scheduling, check-in/check-out, charge entry, and routine documentation while maintaining patient confidentiality and HIPAA compliance. Office hours are Monday through Friday.

Qualifications

• Leadership skills required to manage responsibilities and mentor colleagues.
• Associate's degree preferred; HS diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Ability to manage multiple priorities in a deadline-driven environment.
• Experience handling difficult customers respectfully.
• Previous medical office experience preferred.

Responsibilities

• Schedule and registration, check-in, check-out, and charge entry/claims.
• Perform end of day processes and general clerical duties.
• Parse information into the electronic systems, maintain confidentiality.

Skills

Leadership

Customer service

Multitasking

Microsoft Office

Education

Associate's degree preferred

High School Diploma/Equivalent Required

Job description

Description

Senior Registration Associate - Full-time - Ballston Spa

If you are looking for an administrative position in Troy, full-time, this could be your opportunity! Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 990 Route 67 Ballston Spa

Employment Type

Full time

Shift

Day Shift

Description

Senior Registration Associate - Full-time - Ballston Spa

If you are looking for an administrative position in Troy, full-time, this could be your opportunity! Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 990 Route 67 Ballston Spa

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday to Friday Office Hours

What You Will Do

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
  • Document processing
  • Scanning
  • Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What You Will Need

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred