Senior Front Desk Associate

Trinity Health; City of Albany (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Peter’s Health Partners Medical Associates in Albany, NY seeks a Sr Registration Associate (Medical Receptionist) for full-time day shifts. The role focuses on front-desk registration, scheduling, check-in/check-out, and revenue-cycle support in a patient-centered environment.

The position emphasizes leadership, staff mentorship, HIPAA compliance, and excellent customer service, with duties across registration, data capture, and coordination with clinical staff to ensure smooth patient flow.

Qualifications

• Front desk leadership and coordination experience.
• Ability to manage multiple tasks in a fast-paced medical office.
• Strong HIPAA compliance and patient confidentiality understanding.

Responsibilities

• Coordinate front-end duties to achieve revenue cycle metrics.
• Schedule and register patients; check-in and check-out.
• Handle charge entry and claims processing; end-of-day reconciliation.
• Maintain accurate patient data and documents; scan and file records.
• Provide courteous, professional support to patients and staff.

Skills

Leadership

Customer service

Multitasking

Education

Associate's degree preferred

High School Diploma/Equivalent required

Tools

Microsoft Office

Job description

Employment Type: Full time Shift: Day Shift Description:

Sr Registration Associate (Medical Receptionist) - Albany - Full Time

If you are looking for a front desk registration position in Albany, full-time, this could be your opportunity. Here at St. Peter's Health Partners, we care for more people in more places.

This position is located at 6 Executive Park Drive, Albany, NY.

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Mon-Fri

What you will do

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
  • Document processing
  • Scanning
  • Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues

• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What you will need

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range

Pay Range: $18.50 - $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.