Senior Regional Personal Care Director

StoryPoint Group; Brighton (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

StoryPoint Group is seeking a Senior Regional Leader to oversee operational excellence, financial performance, labor optimization, and customer satisfaction across multiple markets. You will drive consistency, accountability, and continuous improvement aligned with organizational goals.

The role emphasizes strategic oversight, performance metrics, and talent development to build resilient, compliant operations. Travel between markets may be required to support regional initiatives.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, or related field.
• 5+ years of multi-site operational leadership experience, preferably in healthcare or senior services.
• Proven ability to lead high-performing teams and manage complex operations.
• Strong understanding of P&L, labor management, compliance, and service delivery.
• Excellent communication, leadership, and change management skills.

Responsibilities

• Regional NOI (Net Operating Income) & Revenue: Maximize regional profitability by monitoring and optimizing income and expenses.
• Optimal Labor Management: Oversee workforce planning to ensure cost-effective staffing aligned with business needs.
• Team Leadership and Development: Lead, coach, and support regional and community leaders to create high-performing teams.
• Leadership Training Execution: Implement and track leadership development programs across the region.
• Safety, Quality, and Compliance: Ensure adherence to safety protocols and regulatory requirements.
• Operational Audits and Excellence: Conduct audits to evaluate performance, efficiency, and compliance.
• Turnover Management: Monitor retention trends and address root causes of turnover.
• Customer Satisfaction: Ensure delivery of exceptional service across all communities.
• SPG/Vendor Relationship Management: Develop and maintain relationships with key vendors and service partners.
• Process Development and Alignment: Standardize workflows and align regional practices with company strategies.

Skills

Leadership

Strategic Planning

People Development

Communication

Change Management

Operations Leadership

P&L Understanding

Labor Optimization

Customer Service Excellence

Education

Bachelor's degree in business, Healthcare Administration, or related field

Job description

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Position Summary:

The Senior Regional Leader is responsible for overseeing operational excellence, financial performance, labor optimization, leadership development, and customer satisfaction across multiple markets. This position drives consistency, accountability, and continuous improvement to ensure regional success in alignment with organizational goals.

Required Experience for Regional:

• Bachelors degree in business, Healthcare Administration, or related field required.
• 5+ years of multi-site operational leadership experience, preferably in healthcare or senior services.
• Proven ability to lead high-performing teams and manage complex operations.
• Strong understanding of P&L, labor management, compliance, and service delivery.
• Excellent communication, leadership, and change management skills.

Accountabilities:

• Regional NOI (Net Operating Income) & Revenue: Maximize regional profitability by monitoring and optimizing income and expenses. Identify revenue-generating opportunities and cost-saving strategies.
• Optimal Labor Management: Oversee workforce planning to ensure cost-effective staffing aligned with business needs.Monitor productivity and adjust labor utilization as necessary.
• Team Leadership and Development: Lead, coach, and support regional and community leaders to create high-performing teams. Identify and develop internal talent to promote growth and succession planning.
• Leadership Training Execution Implement and track leadership development programs across the region. Assess training effectiveness and make improvements based on feedback and outcomes.
• Safety, Quality, and Compliance Ensure adherence to all safety protocols and regulatory requirements. Champion quality standards and continuous improvement initiatives.
• Operational Audits and Excellence Conduct audits and reviews to evaluate performance, efficiency, and compliance. Lead initiatives that elevate operational standards and promote best practices.
• Turnover Management Monitor retention trends and address root causes of employee turnover. Design and implement engagement strategies to improve retention.
• Customer Satisfaction Ensure delivery of exceptional service across all communities. Use customer feedback to guide service improvements and maintain satisfaction levels.
• SPG/Vendor Relationship Management Develop and maintain relationships with key vendors and service partners.
• Negotiate contracts and monitor vendor performance to ensure quality and consistency.
• Process Development and Alignment Standardize workflows and align regional practices with company-wide strategies. Lead management efforts to ensure the adoption of new processes.

Skills for Success:

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive: Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively.
• Collaborator: Easily gains trust and support of peers; seen as a team player.

General Working Conditions:

The physical demands described here are representative of those that must be met by an employee without restriction to successfully perform the essential functions of this job. OSHA Occupational Hazard present. For physical demands of position including vision, hearing, repetitive motion and environment, see following description.

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.