Senior Regional Aftersales Analyst (New Jersey)

Hyundai Group; Jersey City (NJ); On-site; USD 75,000 - 104,000; Full time

Benefits offered by this job

Healthcare insurance

401(K) company match

Vehicle lease allowance

Holiday Pay

Vacation and sick time off

Life insurance

Disability coverage

Employee assistance program

Job summary

Hyundai Motor Group in Jersey City, NJ is seeking a Regional Aftersales Operations Analyst to support the day-to-day execution of Aftersales, fixed operations, and warranty initiatives. You will prepare reports, monitor KPIs, and coordinate cross-functional activities with dealers and regional teams.

The role requires at least five years in automotive settings, strong analytical skills, and proficiency with SAP and Excel. Some travel (up to 40%) is expected as part of regional support.

Qualifications

• High school graduation required.
• At least five years of automotive experience preferred.
• Strong written and verbal communication skills.
• Solid organizational and time management abilities.
• Proficiency in Microsoft Office; SAP knowledge a plus.

Responsibilities

• Provide administrative, operational, and analytical support to Regional Aftersales Operations.
• Prepare, update, and distribute reports and presentations for regional leadership and dealers.
• Conduct aftersales analyses and summarize findings for management.
• Monitor KPI’s, reconcile data, and support regional programs implementation.
• Coordinate documentation for hearings and recalls as needed.
• Run data queries across multiple systems and present results in PowerPoint.

Skills

MS Office

Analytical skills

Communication

Time management

Presentation skills

Education

High School Diploma

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Location:

Jersey City, NJ, US, 07302

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

• The primary purpose of this position is to provide administrative, operational, and analytical support to Regional Aftersales Operations departments. This role contributes to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives. Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supports service retention objectives, monitor KPI’s and escalates variances to management, warranty administration support, warranty expense monitoring & parts return status, aid in coordinating the completion of campaigns or recalls, and handle day-to-day consumer affairs inquires/case reviews/hearings.

HOW YOU WILL MAKE AN IMPACT

• Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
• Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
• Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
• Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
• Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
• Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
• Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
• Provide administrative support during DSM absences as needed.
• Support regional initiatives through assigned tracking, reporting, coordination, and ad‑hoc analysis.
• Run, analyze, and reconcile KPI reporting, including post-program reporting.
• Provide regional aftersales support for OCM preparation, performance tracking, and action-item follow‑up.
• Manage service website audits, service scheduler tracking, secret shopping, and reporting.
• Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
• Perform additional operational and administrative duties to support Regional After Sales operations.
• Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.

WHAT YOU WILL BRING TO THE ROLE

• Must be a high school graduate.
• At least five years of experience of which at least three years of directly related experience are in automotive is preferred.
• Broad automotive retail experience is a plus.
• Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
• Strong written and oral communication skills.
• Well developed organizational skills and ability to prioritize and exercises excellent time management.
• Intermediate/advanced computer and analytical skills required (Microsoft Office Suite, Knowledge of SAP a plus).
• Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well-reasoned solutions.
• Possess customer-minded competencies to understand customer needs and expectations to develop and implement solutions to meet the customer needs.
• Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
• Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.

WHAT HYUNDAI CAN OFFER YOU

• Compensation Range: $75,400 - $104,000 annual base salary
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

OTHER DETAILS

• Must be able to travel (up to 40%).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.