Senior Refrigeration Service Technician

Hill Phoenix, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Dover Food Retail (DFR) is seeking a skilled Refrigeration Service Technician to respond to service calls, troubleshoot rack systems, HVAC units, and VFDs, and restore equipment to optimal condition. The role requires strong English communication, solid customer service, and the ability to work with hand tools.

Ideal candidates will have a High School diploma or GED and EPA 608 Certification. Expect 50% travel and on-site work in diverse environments, with safety and paperwork duties

Qualifications

• English communication skills in spoken and written form.
• Strong customer service and proactive problem-solving mindset.
• Ability to work independently and mentor junior technicians.

Responsibilities

• Response to service calls and troubleshooting of rack systems, self-contained cases, HVAC units, and VFDs.
• Repair equipment and restore to proper operating condition.
• Maintain accurate paperwork and packing slips daily; manage truck stock inventory.

Skills

English communication

Customer service

Mentor junior technicians

Independent work

Education

High school diploma or GED

EPA 608 Certification (Type I & II)

Tools

MS Excel

Hand tools

Job description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7billion. DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

What the Role Involves:

• Respond to service calls as directed.
• Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
• Restore equipment to proper operating condition.
• Report follow-up needs to dispatch, leads, and managers.
• Participate in on-call rotation (nights, weekends, holidays).
• Follow all safety policies and procedures.
• Communicate with customers, technicians, and service staff.
• Complete and submit all required paperwork and packing slips daily.
• Maintain truck stock inventory.
• Perform other duties as assigned.

Basic Qualifications:

• High school diploma or GED required
• 5–7 years of experience in supermarket refrigeration
• EPA 608 Certification (Type I & II minimum; Universal preferred)
• Valid state‑issued driver’s license

The Ideal Candidate Will:

• Communicate effectively in English (spoken and written); Spanish proficiency is a plus, but not required
• Demonstrate strong customer service skills and a proactive, solution‑oriented mindset
• Be proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
• Possess in‑depth knowledge of supermarket refrigeration systems, including energy management systems
• Own a complete set of hand tools necessary for the role
• Be willing and able to mentor and support the development of junior technicians
• Work independently with minimal supervision
• Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration

Why Choose Dover Food Retail (AMS Division)?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

Please note:

This role involves working in varying environments and requires travel 50% of the time or when required. Compliance with OSHA safety guidelines and protocols is mandatory.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with AMS, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7billion. DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan. We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein is intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.