Senior Receptionist

SmartRecruiters, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 32,000 - 47,000; Full time

Job summary

RRD seeks a Senior Receptionist to serve as the front face of the office, delivering a professional and welcoming experience for clients, visitors, and staff in an on-site law firm environment.

This role supports a busy office of approximately 120 employees, including 85 attorneys, and involves managing calls, visitor coordination, and general administrative tasks with a focus on service excellence.

Qualifications

• Highschool diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.

Responsibilities

• Greet clients and visitors with warmth and professionalism.
• Answer and transfer calls on a multi-line phone system in a professional, timely manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality.

Skills

Customer service

MS Office

Telephone etiquette

Attention to detail

Education

High school diploma

Tools

Multi-line phone system

Logs/tracking software

Job description

• Compensation: USD 23.51 - USD 33.85 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Receptionist serves as the face of the office, delivering a professional, welcoming, and high-quality front‑of‑house experience for clients, visitors, and employees within a well‑established law firm. Working as part of a close‑knit onsite team, this role is responsible for ensuring the smooth day‑to‑day operation of reception services while supporting a busy office of approximately 120 employees, including 85 attorneys. Although "Senior" in title, this is an individual contributor position with no direct reports.

This role is ideal for a dependable, personable, and proactive professional who enjoys building relationships and creating exceptional first impressions. The successful candidate will thrive in a dynamic environment where priorities can shift quickly and will confidently manage multiple responsibilities, including visitor management, communications, meeting coordination, and administrative support. They will also be comfortable using office technology and learning new systems, bringing a positive, adaptable approach and a strong commitment to service excellence. Flexibility is important, as business needs may occasionally require earlier start times to support meetings and events.

Contract: Permanent, full time

Shifts: 40 hours per week, Monday-Friday 8am-5pm with a 1-hour unpaid lunch break

Work model: Fully onsite

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi‑line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self‑motivated with positive can‑do attitude
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $23.51 - $33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.