Senior REACH Specialist: Mortgage Escalations & Complaints

PennyMac Corp.; Moorpark (CA); Vor Ort; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Paid Time Off

Wellness Programs

Retirement benefits

Philanthropy Programs

Zusammenfassung

PennyMac Corp. is seeking a Senior REACH Specialist to coordinate and resolve complex consumer disputes and high-risk loan servicing escalations. You will act as main liaison across compliance, loss mitigation, and servicing operations, driving process improvements and training.

A strong background in mortgage servicing tools and reporting is essential. Typical duties include dispute communications, servicing tasks, default queue management, and QA audits.

Qualifikationen

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 4+ years in mortgage servicing, complaint resolution, loss mitigation, collections, or escalations.
• Proficiency with loan servicing systems and reporting tools; strong MS Office/Google Workspace skills.

Aufgaben

• Execute dispute resolution communications and loss mitigation workouts per regulatory guidelines.
• Update financial records, credit bureau corrections, ACH investigations, and HELOC servicing tasks.
• Manage default cases, loss mitigation queues, and retention campaigns to mitigate delinquencies.
• Perform root-cause analyses and QA audits to ensure compliant service quality.
• Support cross-queue collections and customer service while leading team huddles.

Kenntnisse

MSP/Black Knight

MortgageServ

Credit Bureau Reporting

Power BI/Tableau

ACD Telephony

Real-time chat tools

Ausbildung

High School Diploma or equivalent

Bachelor’s degree in Business/Finance

Tools

MSP/Black Knight

e-OSCAR

Jobbeschreibung

PennyMac Corp. is seeking a Senior REACH Specialist to coordinate and resolve complex consumer disputes and high-risk loan servicing escalations. You will act as main liaison across compliance, loss mitigation, and servicing operations, driving process improvements and training.

A strong background in mortgage servicing tools and reporting is essential. Typical duties include dispute communications, servicing tasks, default queue management, and QA audits.