Mortgage Servicing Resolution Associate I

Private National Mortgage Acceptance Company, LLC; Virginia Colony (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off programs

Wellness Programs

401k match

Tuition reimbursement

Philanthropy programs

Stock-based incentives

Job summary

Pennymac is seeking a Resolution Associate to handle written inquiries, disputes, and servicing transfers for mortgages. You will draft professional responses, ensure RESPA compliance, and coordinate with internal teams and third parties to resolve customer concerns.

The role emphasizes accuracy, timely communication, and adherence to CFPB/RESPA requirements, with opportunities to contribute to process improvements and organizational culture.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Thorough knowledge of RESPA as it pertains to qualified written requests.
• Proficiency in Microsoft Office.

Responsibilities

• Work with internal departments, vendors, and designated counterparts as needed to assist with resolving customer inquiries
• Confirm system-generated acknowledgment/extension and resolution letters are mailed in accordance with RESPA time frames
• Ensure all Federal and State requirements are adhered to: including CFPB/RESPA
• Write response letters to customers in a professional and courteous manner, including providing copies of requested documents
• Complete consistency checks to identify data supporting documentation needed from customers and third parties
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Skills

Customer service

RESPS knowledge

Microsoft Office

Education

High School Diploma / GED

Job description

Pennymac is seeking a Resolution Associate to handle written inquiries, disputes, and servicing transfers for mortgages. You will draft professional responses, ensure RESPA compliance, and coordinate with internal teams and third parties to resolve customer concerns.

The role emphasizes accuracy, timely communication, and adherence to CFPB/RESPA requirements, with opportunities to contribute to process improvements and organizational culture.