Senior Quantitative UX Researcher

OneTrust; Atlanta (GA); Hybrid; USD 116,000 - 175,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Equity RSUs

Bonus opportunities

Retirement account support

Parental leave

Career development

Job summary

OneTrust, the AI-Ready Governance Platform, is hiring a Senior Quantitative UX Researcher to measure user experience across the enterprise platform and inform roadmap decisions.

You’ll define how experience is measured, build surveys and metrics, and partner with designers and researchers to deliver defensible insights at scale. This is the first dedicated quantitative role on our expanded UX team.

Qualifications

• 6+ years in quantitative or mixed-methods UX research, market research, or product analytics.
• Deep survey methodology: sampling and its limits, questionnaire and scale construction, non-response and self-selection bias, longitudinal design.
• Practical statistical fluency: significance testing, regression, segmentation and clustering, factor analysis.
• Working proficiency in SQL plus R or Python for analysis.
• Hands-on experience with product analytics platforms (Pendo, Amplitude, Mixpanel, Heap, or similar).
• Experience with BI and warehouse environments (Power BI, Tableau, or Looker; Snowflake or equivalent).
• A track record of metrics you defined that were adopted and used in decisions.
• Ability to state limitations clearly and hold a position under challenge.

Responsibilities

• Design and run quantitative studies: benchmarking, segmentation, driver analysis, prioritization research, unmoderated testing at scale, longitudinal tracking.
• Apply appropriate statistical methods and say plainly where the data cannot support the conclusion someone wants.
• Contribute quantitative evidence to our reports and planning inputs.
• Use storytelling methods to present data to product teams, UX, and R&D leadership.
• Contribute to and evolve the metric and continuous customer sentiment approach: sampling, instrument design, coding taxonomy, reporting cadence, and the reconciliation between raw data and BI reporting.
• Bring behavioral telemetry, survey data, and business signals into one coherent view of experience health.
• Audit existing instrumentation and survey coding for validity, and frame findings as evidence-backed findings.
• Diagnose differences between real behavior change and measurement artifacts; build checks for next time.
• Coach teams on their use of quantitative data and review others' work against a consistent bar.

Skills

Quantitative UX Research

Mixed-methods Research

Survey Methodology

SQL

R or Python

Product Analytics Tools

BI / Data Visualization

Education

Graduate training in quantitative social science/HCI

Tools

Pendo

Amplitude

Mixpanel

Heap

Power BI

Tableau

Looker

Snowflake

Job description

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

OneTrust's platform supports complex, regulated workflows across privacy, consent, risk, and AI governance. Bringing measurement maturity to all these areas will help drive a new level of visibility into user experience, ultimately helping our customers achieve their goals.

We are hiring a Senior Quantitative UX Researcher to support our teams in data-driven decision-making: to define how experience is measured across the platform, to ensure the underlying data is valid and defensible, and to deliver analysis that informs roadmap decisions. This is the first quantitative research role on a newly expanded UX Research team, responsible for making our numbers defensible and then making them useful. You'll define how we measure the user experience of a complex enterprise platform, build the survey and behavioral measurement that answers real roadmap questions, and partner with designers and mixed methods researchers so that findings arrive with both the scale and the "why."\

What you'll do

• Design and run quantitative studies: benchmarking, segmentation, driver analysis, prioritization research, unmoderated testing at scale, longitudinal tracking.


• Apply appropriate statistical methods and say plainly where the data cannot support the conclusion someone wants.


• Contribute quantitative evidence to our reports and planning inputs.


• Use storytelling methods to present data to product teams, UX, and R&D leadership.


• Contribute to and evolve the metric and continuous customer sentiment approach: sampling, instrument design, coding taxonomy, reporting cadence, and the reconciliation between raw data and BI reporting.


• Bring behavioral telemetry, survey data, and business signals (adoption, churn reasons, support volume) into one coherent view of experience health.


• Audit existing instrumentation and survey coding for validity, and frame what you find as evidence-backed findings rather than initiatives.


• Diagnose the difference between a real behavior change and a measurement artifact — and build the checks that catch it next time.


• Coach teams - Research efforts at OneTrust are shared between dedicated researchers and designers. You'll coach teams on their use of quantitative data.


• Review others' quantitative work against a consistent bar.

What you'll bring

Required

• 6+ years in quantitative or mixed-methods UX research, market research, or product analytics, including work on complex B2B or enterprise software.


• Deep survey methodology: sampling and its limits, questionnaire and scale construction, non-response and self-selection bias, longitudinal design.


• Practical statistical fluency: significance testing, regression, segmentation and clustering, factor analysis and the judgment to choose the simplest method that answers the question.


• Working proficiency in SQL plus R or Python for analysis.


• Hands-on experience with product analytics platforms (Pendo, Amplitude, Mixpanel, Heap, or similar), including defining and auditing instrumentation.


• Experience with BI and warehouse environments (Power BI, Tableau, or Looker; Snowflake or equivalent).


• A track record of metrics you defined that were adopted and used in decisions.


• Ability to state limitations clearly and hold a position under challenge.

Preferred

• Formal UX benchmarking experience (UX-Lite, SUS, SUPR-Q, task-based benchmarking).


• Experimentation in enterprise contexts, where traffic is low and assignment is rarely random.


• Familiarity with privacy, GRC, security, or another regulated, workflow-heavy domain.


• Experience partnering with Engineering or QE on instrumentation standards.


• Graduate training in a quantitative social science, HCI, statistics, or a related field.

Salary Range

$116,475 — $174,713 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube


• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.